#Feetscha
vocal skiff
orchid ledge
Can you share the ID (req_xxx) of the failing API request? https://support.stripe.com/questions/finding-the-id-for-an-api-request
orchid ledge
I think there's some kind of known, legacy issue here and I think the workaround is to set quantity: 0 on the item: https://stripe.com/docs/billing/subscriptions/pending-updates-reference
signal token
ah okay I'll try that, sec
thanks that seems to work but I still have another issue with upgradiing. let me test for a second to explain my problem
the customer cus_NWvSQNOSXw987h just made a subscription to my basic plan and then upgraded to have a second subscription item as well. afterwards I wanted to upgrade the the subscription again and remove the new subscription item again. in my case I need to refund the customer because of proration I guess, but I rather let him use the feature for the remaining period.
orchid ledge
Sorry, not understanding the issue
in my case I need to refund the customer because of proration I guess, but I rather let him use the feature for the remaining period.
Sounds like you want to schedule the update?
signal token
yes I want to schedule the update in case the user removes an item of the subscription but not when he adds a new one, because then I want him to use the feature right away. But when I schedule my subscription when a user cancels an item I would need to let him know that he successfully canceled the item right away even though it didn't happen yet. is there a way to do that?
orchid ledge
Sounds like you probably need a Schedule in that case: https://stripe.com/docs/billing/subscriptions/subscription-schedules/use-cases#downgrading-subscriptions
signal token
I think so too, but I feel like I have troubles implementing that because removing and adding items to the subscription is both a subscription update where the client sends the priceIds he wants to update. So he could both add a new subscription and remove another one where I want to schedule the removed item when the period ends and add the other one immediately
*so he could both add and remove a subscription item at the same time, where I want to schedule the removed item when the period ends and add the other one immediately
orchid ledge
Well you can't update a Subscription directly if its controlled by a Schedule. So maybe you just need to go all in on the Schedule
Otherwise there's not really anyway to do a downgrade/upgrade update at a specific interval without a Schedule. Other than scheduling that update yourself, via a queue/cron or similar
signal token
but how do I let a client know that he canceled the subscription when it actually didnt happen yet? is there a way to handle that via stripe ?
because I want to let him know he canceled the subscription item and can use its item for the remaining time, but when I just schedule that I dont really understand how to implement that other than having my own logic for that
orchid ledge
but how do I let a client know that he canceled the subscription when it actuall...
Not sure what you'd want us to handle? You'd just use the start_date/end_date from the related phase on the Schedule to communicate when the upgrade/downgrade will happen
i.e. you create a new phase that downgrades to price_xyz, and then use start_date (https://stripe.com/docs/api/subscription_schedules/object#subscription_schedule_object-phases-start_date) to confirm to user that its schedule to happen on X
signal token
okay got it, thank you.
Is there a webhook that listens for when I schedule a subscription update? (not when the update actually happens)
orchid ledge
Yeah, there's subscription_schedule.* events
signal token
okay found them. thanks a lot and sorry for the rather confusing questions.
orchid ledge
np! hope that helped