#Josh_FloralFrog

1 messages · Page 1 of 1 (latest)

hard pantherBOT
gentle venture
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Hi here's the original message for reference:

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we're having issue with stripe terminal not connecting to UK registered readers, the accounts have been authorised for server driven API in the UK but we are getting this error response:

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A PHP Error was encountered
Severity: Notice

Message: Undefined variable: postcode

Filename: controllers/PaymentGateway.php

Line Number: 187

Backtrace:

File: /mnt/WP_shared/application/controllers/PaymentGateway.php
Line: 187
Function: _error_handler

File: /mnt/WP_shared/index.php
Line: 316
Function: require_once

An uncaught Exception was encountered
Type: Stripe\Exception\InvalidRequestException

Message: You passed an empty string for 'address[postal_code]'. We assume empty values are an attempt to unset a parameter; however 'address[postal_code]' cannot be unset. You should remove 'address[postal_code]' from your request or supply a non-empty value.

Filename: /mnt/WP_shared/application/third_party/stripe-php/lib/Exception/ApiErrorException.php

Line Number: 38

Backtrace:

File: /mnt/WP_shared/application/third_party/stripe-php/lib/Exception/InvalidRequestException.php
Line: 35
Function: factory

File: /mnt/WP_shared/application/third_party/stripe-php/lib/ApiRequestor.php
Line: 213
Function: factory

File: /mnt/WP_shared/application/third_party/stripe-php/lib/ApiRequestor.php
Line: 175
Function: _specificAPIError

File: /mnt/WP_shared/application/third_party/stripe-php/lib/ApiRequestor.php
Line: 558
Function: handleErrorResponse

File: /mnt/WP_shared/application/third_party/stripe-php/lib/ApiRequestor.php
Line: 124
Function: _interpretResponse

File: /mnt/WP_shared/application/third_party/stripe-php/lib/BaseStripeClient.php
Line: 134
Function: request

File: /mnt/WP_shared/application/third_party/stripe-php/lib/Service/AbstractService.php
Line: 75
Function: request

File: /mnt/WP_shared/application/third_party/stripe-php/lib/Service/Terminal/LocationService.php
Line: 38
Function: request

File: /mnt/WP_shared/application/controllers/PaymentGateway.php
Line: 187
Function: create

File: /mnt/WP_shared/index.php
Line: 316
Function: require_once

clear turtle
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Could you please share the request ID? req_xxx

gentle venture
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I'm not sure on that one, I'd have to process a new pairing request and retrieve ID from our internal DB

clear turtle
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The error suggests you should pass a postal_code:

Message: You passed an empty string for 'address[postal_code]'. We assume empty values are an attempt to unset a parameter; however 'address[postal_code]' cannot be unset. You should remove 'address[postal_code]' from your request or supply a non-empty value.

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Are you not passing a postal code?

gentle venture
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we should be, however if this is set to a US zipcode it will pair fine

clear turtle
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Are you sure its not empty for some reason?

gentle venture
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positive, as soon as the poscode in the customers profile is changed to a zipcode, it is pairing correctly, so it has to be sending it. I can see if i can retieve any logs but that may take time as the termial i have at hand doesnt have enough charge to attempt a pairing

clear turtle
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If you think this issue might need more time to investigate, you can write to Stripe Support, and we will look into it async. You can mention that you were in contact with vanya on Discord. Please provide all the error messages and IDs that you have: https://support.stripe.com/?contact=true

gentle venture
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Okay. is there an area in the stripe dasboard to view pairing requests/logs as that may help shed some extra light on the issue

clear turtle
gentle venture
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okay, i think i can see the request IDs, here's one example req_QE3jQ3JIDaJIIR

clear turtle
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Is this related to the Terminal issue?

gentle venture
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The time of the log corrolates but the error isnt specific enough to be able to tell for sure. I should be able to make a new pair request soon though

clear turtle
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Alright. Please collect all the necessary info and reach out to support. We will take it from there.

hard pantherBOT
gentle venture
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Okay, processing request now, will forward the request ID on completion

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the ID is req_Rj77v8cjiTy5kr

ashen dragon
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👋 taking over for my colleague. Let me catch up.

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are you testing this on a physical terminal?

gentle venture
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yes thats correct

ashen dragon
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with a physical test card?

gentle venture
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we aren't able to get that far as we can't pair the device unless we set address to US in our software, then it wont process payments cause it registered in US

ashen dragon
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card

gentle venture
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this is not stricly for testing purposes, we intend to start using server driven Stripe Connect with some of our UK customers, so the issue will need fixing

ashen dragon
# gentle venture we aren't able to get that far as we can't pair the device unless we set address...

the problem you're describing here is related to https://support.stripe.com/questions/stripe-terminal-country-and-currency-availability

Stripe Terminal country and currency availability : Stripe: Help & ...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

gentle venture
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the account has been anabled for UK server driven terminal, so this should be working and is unrelated to that article

night oyster
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What did you mean by this?

we aren't able to get that far as we can't pair the device unless we set address to US in our software, then it wont process payments cause it registered in US

gentle venture
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Okay, we have 2 scenarios here, Scenario 1 - The floral frog account is set up with a UK address, on pairing, we get the error responses that have been quoted above. Scenario 2 - we set the floral frog account with a US Zipcode, the device will now pair but won't process any transactions as the device is registered with a US zipcode. So the issue is in scerario 1, once that is fixes, scenario to becomes mute

night oyster
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The floral frog account is set up with a UK address, on pairing, we get the error responses that have been quoted above.
Which specifically? There's various different errors in the thread. I can see https://dashboard.stripe.com/test/logs/req_Rj77v8cjiTy5kr was a request by a GB account.

but won't process any transactions as the device is registered with a US zipcode.
Can you share an example?

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gentle venture
night oyster
gentle venture
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the seccond scenario is a non issue as that is technically doing what it's supposed to be

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so the issue is the device not pairing with a UK postcode

night oyster
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And what locale/country is the Terminal device registered to?

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Also, an actual req_xxx would be handy

gentle venture
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so it should be the following address: 18 Barton Road, Sidcup, Kent, United Kingdon

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DA14 5LU

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req_Rj77v8cjiTy5kr

night oyster
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I wouldn't recommend sharing that full address here

gentle venture
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It's our registared business address in the public domain

night oyster
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That's not the request that triggered the postal code error you're describing

gentle venture
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It thows the same error each time

night oyster
gentle venture
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I'm aware of that, it is an unrelated error to this issue

night oyster
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If you're trying to process USD in-person payment you need a US account and a reader registered to a US address

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It's not though

gentle venture
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The issue is the PAIRING not the transactions, please IGNORE all transaction error

night oyster
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You haven't shared a pairing error?

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You've shared an error relating to:

  • Postal addresses.
  • Using the simulated reader endpoint for card collection, but with a physical reader.
gentle venture
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YES, that is the error we get when attempting to pair on a UK account

night oyster
gentle venture
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okay, so on the BBPOS WISEPOS E in setting you generate a 3 word pairing code which you can then input into the EPOS to pair the device, it is uppon entering this where we get the error

night oyster
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I'm aware of that flow, but that doesn't align with that error. That's a Dashboard flow, and those error are initiated by your PHP backend (which I assume is the EPOS).

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I can see on your GB account (acct_1JmOCHBRgXLbUnKg) is Terminal locations/readers in both UK/US:

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night oyster
gentle venture
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there's two terminal's we have the one i have with me is WSC513124009031

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ocher-said-king

night oyster
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I'm struggling to understand the issue here. What is it you're actually trying to do? The reader is registered and should work for physical payments.

gentle venture
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we need this registerd to a UK account with our EPOS, which we have not been able to v

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acheive*

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this not only applies to us but our perspective UK members

night oyster
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Ok, but as you can see it is registered with your GB Stripe account. As for the EPOS, you'd need to provide more context on what the process is for registering for that as that's external to us.

gentle venture
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we only send the pairing code and address through the API to stripe to authenticate as per the developers documentation

night oyster
gentle venture
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look, what we need is for UK based customers with server driven API enabled by stripe sales team to be able to quickly and easily pair their terminal to the epos without messing around with addresses like we have had to. this error is causing significant headache and is preventing us from onboarding customer to stripe

night oyster
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So yes your customers would first need to create a location that represents the physical store where the reader is used. I guess that would be part of your 'pairing' process.

gentle venture
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No, that's just it, they don't. If a US customer pairs the device, it will automatically create a lociation in stripe using the appropriate address details and it works. Even if a location is created from the stripe dashboard, it is ignored by the api and is thus irrelivant to the issue.

night oyster
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Then perhaps it works differently for non-US accounts? I'm not sure, but according to the docs you need to pass a tml_xxx on creation.

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I guess you need to account for that.

gentle venture
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On our end, it should be no different than a US customer, it is Stripes API that is refusing the connection due to the postcode

night oyster
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It's good feedback to share with our product teams: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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But nothing that we here can help with immediately today I'm afraid.