#swathi
smoky girder
unreal forge
Where are you located?
grim lynx
am in INDIA but my team is testing from US
we are able to see Googlepay button from chrome but we are unable to see applepay button in safari
unreal forge
Where is the merchant account located? We don't support Apple Pay for both Indian customers and merchants: https://support.stripe.com/questions/supported-payment-methods-currencies-and-businesses-for-stripe-accounts-in-india
grim lynx
my merchant account also from US only
unreal forge
Is the card in your Apple Pay wallet a real card? Is there a URL I can test to reproduce this?
Also, which UI are you using to integrate? Checkout? Payment Element?
unreal forge
Have you registered your domain(s) with Apple Pay? https://stripe.com/docs/stripe-js/elements/payment-request-button?client=react#verifying-your-domain-with-apple-pay
grim lynx
yes
unreal forge
Then I'll need some more details (preferably somewhere where I can reproduce this issue).
grim lynx
am checking with IT team whether we can share our URL or not
can you give me some time
unreal forge
In the meantime, can you share an acct_xxx ID?
grim lynx
acct_2045lmnUsmAJdF7jmRrH
unreal forge
What is the URL/domain that you're not seeing Apple Pay on?
unreal forge
Not that I can see, no. Seems fine. Is there somewhere we can repro this?
grim lynx
sure
unreal forge
FWIW, I see Apple Pay and the dialog opens
modest spear
I do see Apple Pay
You need to make sure you are using Safari and that you have a card saved in your Apple Wallet
grim lynx
yes we are having saved card to the account we are using for testing
but unable to see the button
modest spear
Are you checking on mobile or on a computer?
modest spear
Can you go to System Preferece -> Wallet & Apple Pay -> check if you see a card there? And can you confirm that you are using the Safari browser?
grim lynx
yes safari browser only and am able to see the saved card
modest spear
And what country are you based in?
grim lynx
US
modest spear
And I'm guessing you don't see the Apple Pay button a the top of this page either? https://stripe.com/docs/stripe-js/elements/payment-request-button
grim lynx
no am able to see the button over here
modest spear
Hum... I'm not sure. Could you maybe try adding another card to your wallet to see if it fixes the issue?
grim lynx
there is no add card button in the settings page
can you please share me the process or button where i can add another card?
modest spear
System Preferece -> Wallet & Apple Pay -> click on the "+" button in the bottom left corner
unreal forge
Just to confirm, you added a real card to the wallet not one of the Apple Pay sandbox/test cards? https://developer.apple.com/apple-pay/sandbox-testing/
unreal forge
are you using test cards to do the testing?
I ask because you mentioned test cards here.
And I did clarify that you needed to use a real card earlier.
grim lynx
real card added
unreal forge
Where are you located?
grim lynx
US
unreal forge
The reason we ask is because we don't support Apple Pay in India as I mentioned earlier. Outside of that, not sure what else to recommend. It has to be some kind of device/wallet issue as both myself and @modest spear see Apple Pay at the URL you shared.
grim lynx
are you able to click on pay button?
unreal forge
Yup, the dialog opens for me and I'm prompted to pay
grim lynx
can you please click on pay button, just want to see the transaction in the dashboard
unreal forge
I'm not sure why that matters
grim lynx
here we are unable to see the button itself
unreal forge
And as we've explained, that's likely due to an issue on your device and/or wallet. Confirmed by the fact that you can't see the Apple Pay button on our site at: https://stripe.com/docs/stripe-js/elements/payment-request-button
This is not an integration issue, otherwise we wouldn't have been able to see the Apple Pay button at the URL you shared.