#Mike-E
fading oyster
wraith maple
I am attempting to cancel a payment made by bank and do not see the action
Can you share more details, what you mean by a payment made by bank ?
do you have a PaymentIntent ?
silent marten
hi there yes I do is this safe to share here?
a payment was made to a bank account and is awaiting approval, we'd like to cancel this PI
also, I'd like to remove Bank Accounts from options in my Stripe Element
wraith maple
hi there yes I do is this safe to share here?
yes, share just the PaymentIntent Id
silent marten
pi_3LmNp3EkrSnEQJDB1Cc4NpfE
wraith maple
That PaymentIntent is in processingstatus, it can be canceled if the PaymentMethod used is US Bank Account:
https://stripe.com/docs/payments/intents#:~:text=2 You can cancel a Payment Intent in the processing state when the associated Payment Method is US Bank Account.
Which looks the case of that PaymentIntent here:
Try this API call:
https://stripe.com/docs/api/payment_intents/cancel
silent marten
why can I not cancel this from your interface which has this displayed to me in my browser? I hope you can appreciate the concern here of having to build this functionality if I understand correctly?
wraith maple
You can cancel the PaymentIntent in dashboard if it can be canceled:
https://stripe.com/docs/refunds#cancel-payment
silent marten
thank you for the suggestion. I do not see this option
are you able to do this from your support channel? that would be super great to me I can open a ticket through email if so
wraith maple
Try to reach out to Support at
https://support.stripe.com/contact
silent marten
done thank you very much you can close this thread 👍
wraith maple
Welcome!