#Maher
pine vortex
wooden tartan
Hi
Can you share the PaymentIntent Id ?
stable salmon
pm_1Mc5S2CquaDiaULjY4iyp7lq
I already raised a ticket with Stripe support and understood that we need to upgrade our integration with Stripe, for this I need to arrange a call with our developers
wooden tartan
pm_1Mc5S2CquaDiaULjY4iyp7lq
This is a PaymentMethod, We need the PaymentIntent Id that you got a 3ds issue with.
wooden tartan
I already raised a ticket with Stripe support and understood that we need to upg...
You can request that directly to the ongoing email you have with Stripe Support.
wooden tartan
Can you copy past that id please?
stable salmon
pi_3Mc5S3CquaDiaULj07btsVPo
wooden tartan
The cardholder began 3D Secure authentication but has not completed it.
That means the customer started the 3DS and didn't completed the authentication.
How are you integrating Stripe?
stable salmon
We contacted the customer, he informed us that there was a problem in our form when it reached 3D secure
wooden tartan
We contacted the customer, he informed us that there was a problem in our form w...
what problem ? do you have a screenshot ?
stable salmon
we have a custome integration so we are not using the standard redirecting page
No we dont have a screenshot as it happened with customer. I tried to test another payment myslef but it didnt request 3D secure. So not sure how I can replicate it
wooden tartan
In test mode you can use on of these cards that will trigger 3DS:
https://stripe.com/docs/testing#regulatory-cards
try reproduce the issue with these cards in Test mode.
stable salmon
ok thanks, I beilive Stripe support team has tested this as they confirmed in the email thread that after checking our account, it looks like there is a need to update our integration. and shared with me documentations for Update your integration for SCA
wooden tartan
You should follow that guide in order to do the upgrade, and don't hesitate to come back if you have any follow up question.
stable salmon
I have a call with our developers the coming thursday, If we need support from Stripe is there a way to schedule a call or I can only connect through this channel?
wooden tartan
We can't join live calls, but feel free to come back in the main channel.
stable salmon
ok thanks !
wooden tartan
np!