just problem! | Stripe Developers | Page 1

static apexBOT Mar 3, 2023, 9:52 AM

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vital raptor Mar 3, 2023, 9:53 AM

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Try again in a while

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Or change the network, restart the reader

sleek lance Mar 3, 2023, 10:05 AM

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Does New Hampshire state not support BT reader?

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@vital raptor

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My client has changed 4 readers and still can't connect, suspecting a regional problem.

vital raptor Mar 3, 2023, 10:09 AM

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Please don't use mentions, I'm with you.

vital raptor Mar 3, 2023, 10:10 AM

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sleek lance My client has changed 4 readers and still can't connect, suspecting a regional p...

Can you share a reader id ?

sleek lance Mar 3, 2023, 10:11 AM

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id OR SN？

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STRM26142029700, this is SN.

vital raptor Mar 3, 2023, 10:13 AM

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You can share the SN

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Thanks fro sharing, let me check

sleek lance Mar 3, 2023, 10:13 AM

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Thank you for your patience

vital raptor Mar 3, 2023, 10:18 AM

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When did you attempted to connect to this reader ?

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nvm, I can see the errors.

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It looks like a connection issue. Did they tried another network ?

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READER_ERROR.READER_SOFTWARE_UPDATE_FAILED_SERVER_ERROR: Update failed due to lack of internet connection

sleek lance Mar 3, 2023, 10:26 AM

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Yes, that's the error we found.
I think the user has changed, any other suggestions?

vital raptor Mar 3, 2023, 10:27 AM

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As far as I can tell, that there is lack of internet...

sleek lance Mar 3, 2023, 10:28 AM

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OK, I just want to confirm if the service is available in this area and I'll let the client try another network.

vital raptor Mar 3, 2023, 10:28 AM

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if they are still facing this error with multiple networks, then reach out to Stripe Support with the message error and tell that you used multiple networks and share all the SNs.
https://support.stripe.com/contact/email?topic=terminal

sleek lance Mar 3, 2023, 10:29 AM

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OK, thank you ~

vital raptor Mar 3, 2023, 10:29 AM

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np!

#just problem!