Muneeb

[astral ember]

👋 happy to help

this might be either an internet connection issue or VPN related

[quasi rock]

Also I've contacted my hosting / server provider on this issue and they said that Stripe is blocking our outbound IP.

[Tue Feb 28 10:31:31.163995 2023] [core:error] [pid 209834:tid
140648906737408] [client 64.98.209.211:56830] End of script output before
headers: curl.php

Then, we test the Stripe ip with the most generic test using the same
outbound ip address that your requests use, which is 208.113.161.205:

---

no response from 34.237.201.68, stripe

usr_ctlimo@louisa:~/topctlimo.com/new$ ping 34.237.201.68
PING 34.237.201.68 (34.237.201.68) 56(84) bytes of data.

@astral ember Are you still there?

[astral ember]

yes sorry taking a look at this

[quasi rock]

okay, thank you 🙂

[tired saffron]

Have you added the IP addresses api.stripe.com resolves to to your server allowlist(s)? https://stripe.com/docs/ips#ip-addresses

Can you please run our reachability script on your server(s) to confirm the connectivity issues and share results here: https://github.com/stripe/stripe-reachability

[quasi rock]

ok, let me check

[tired saffron]

There's activity in our logs from other IPs on the same subnet (208.113.161.*) which would indicate we're not blocking your IP. I suspect this is a server/firewall configuration issue.

[quasi rock]

can you please check this

[tired saffron]

You can see at the end of the report the API connection for a test curl timesout:

hecking curl_https...
+ curl -Iv https://api.stripe.com/healthcheck
*   Trying 34.200.27.109...
* TCP_NODELAY set
* connect to 34.200.27.109 port 443 failed: Connection timed out
*   Trying 34.200.47.89...
* TCP_NODELAY set
* After 85329ms connect time, move on!
* connect to 34.200.47.89 port 443 failed: Connection timed out
*   Trying 34.202.153.183...
* TCP_NODELAY set
* After 42663ms connect time, move on!
* connect to 34.202.153.183 port 443 failed: Connection timed out
* Failed to connect to api.stripe.com port 443: Connection timed out
* Closing connection 0
curl: (7) Failed to connect to api.stripe.com port 443: Connection timed out
ERROR: curl_https check failed

I'd try adding our IP addresses form the URL I shared to your firewall allowlist, or ask your hosting provider to configure it accordingly

[quasi rock]

ok

[tired saffron]

@quasi rock did you configure your server/host to allow connections to the IP addresses I gave you?

[quasi rock]

yes

[tired saffron]

Did you try re-running the reachability script after you did that?

[quasi rock]

yes, its same, let me check again

[tired saffron]

Have you tried making API requests from a different host/server?

[quasi rock]

What about this?