Rohit316

[smoky crest]

Hi @calm ridge

nice to e-meet you again

here is the error log

whenever someone try to checkout using stripe, they get "payment processing error"

so i enable the error log in stripe to record what causing it and shared it with you above

We're testing the purchase on live keys

[calm ridge]

Do you see the Payment Intent in your Dashboard?

(And have you successfully test it in Test mode?)

[smoky crest]

let me check

No errors in stripe dashboard

[smoky crest]

No we're testing in live mode*

[calm ridge]

Nothing here? https://dashboard.stripe.com/payments

[smoky crest]

Yes, nothing!

[calm ridge]

If you toggle Test mode do you see anything?

I guess you would need to reach out to woocommerce Support team then

[smoky crest]

is wocmmerce provide support?

[calm ridge]

I think so

https://woocommerce.com/products/stripe/

They own this. I see they commented "https://woocommerce.com/contact-us/" here

[smoky crest]

@calm ridgei just tested the strip via test mode and payment went through

[calm ridge]

Nice

[smoky crest]

if test mode is working fine then why live is not working?

[calm ridge]

Maybe in Livemode your customer used a non-valid card?

[smoky crest]

any other reason apart of non valid card

?

[calm ridge]

We don't know, since it doesn't generate any log in Stripe Dashboard. Maybe you can try a live transaction with your own card (just suggesting)

[smoky crest]

let me try it