channy | Stripe Developers | Page 1

lost spindleBOT Feb 22, 2023, 8:57 AM

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icy stump Feb 22, 2023, 8:58 AM

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if i restart the terminal, its ok again

urban fractal Feb 22, 2023, 9:05 AM

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👋 happy to help

urban fractal Feb 22, 2023, 9:06 AM

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icy stump if i restart the terminal, its ok again

I'm glad to hear it's working again

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let me know if you need any more help

icy stump Feb 22, 2023, 9:07 AM

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👀

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hi guys:

i have a question about terminal reader.
i am testing server driven mode(java sdk) with reader(BBPOS WisePOS E),if i dont use my reader for few hours, and when i call 'reader.processPaymentIntent' interface, i always got exception ["com.stripe.exception.InvalidRequestException: Reader is currently unreachable, please ensure the reader is powered on and connected to the internet before retrying your request.; request-id: req_Cnv5MUObsDiEr8"]
but my reader is power on and network ok, and i check reader status return from stripe is 'online',so if there is any heart beat mechanism i should deal?

thx for help

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this is my question

urban fractal Feb 22, 2023, 9:08 AM

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@icy stump you said that when you restart the terminal it's working fine

icy stump Feb 22, 2023, 9:08 AM

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yes

urban fractal Feb 22, 2023, 9:10 AM

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is this recurring?

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or just happened one time?

icy stump Feb 22, 2023, 9:11 AM

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recurring

urban fractal Feb 22, 2023, 9:12 AM

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so each time you get this error you need to restart your terminal?

icy stump Feb 22, 2023, 9:12 AM

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yes

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i dont know if there any heart beat mechanism or active mechanism with java

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i think the reader status is not right

urban fractal Feb 22, 2023, 9:14 AM

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have you gone through this troubleshooting guide https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting ?

BBPOS WisePOS E

Learn about the BBPOS WisePOS E reader.

icy stump Feb 22, 2023, 9:19 AM

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yeah, i tried 'Run health check' on terminal

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its ok

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our team is trying to replace react native sdk to server driven mode, when server mode got exception,we switch to RN, its ok.

urban fractal Feb 22, 2023, 9:23 AM

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in that case would you mind sharing the java SDK version you're using and the software version of the terminal?

icy stump Feb 22, 2023, 9:23 AM

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'com.stripe:stripe-java:22.0.0'

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terminal version 2.10.2.0

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this is my code, if need

urban fractal Feb 22, 2023, 9:34 AM

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@icy stump would you mind sending all of this info and maybe also a recording of the terminal to https://support.stripe.com/contact/email?topic=api_integration and add as much information as possible

Contact Us | Stripe: Help & Support

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icy stump Feb 22, 2023, 9:45 AM

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yeah . i send an email before use Discord

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need send again? and add some infomation

urban fractal Feb 22, 2023, 9:45 AM

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what is your account ID?

icy stump Feb 22, 2023, 10:02 AM

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acct_1MVrjFA18RU5yoO2

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ps: this is my account, my test code account is a company account

urban fractal Feb 22, 2023, 10:15 AM

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yes no worries, someone will get back to you, once they do please send as much details as possible

#channy