Philomedia | Stripe Developers | Page 1

sharp tokenBOT Feb 21, 2023, 10:13 AM

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dense finch Feb 21, 2023, 10:14 AM

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👋 happy to help

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would you mind sharing the photo directly here instead of a file?

tacit jungle Feb 21, 2023, 10:21 AM

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Error on front end of booking system.
Stripe unsuccessful payment
Backend of booking system with stripe connected correctly

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Webhook is added too.

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But showing no error. Very strange!

dense finch Feb 21, 2023, 10:26 AM

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would you mind sharing the Payment Intent ID?

tacit jungle Feb 21, 2023, 10:29 AM

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booking_intent_key
f713b6708adc6ae34603

dense finch Feb 21, 2023, 10:30 AM

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the PaymentIntent ID is something like pi_xxx

tacit jungle Feb 21, 2023, 10:32 AM

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Sorry apologies

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pi_3Mdsx7IQ9Q2Nqbk60RjdLcKd

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The amount is incorrect too. Should be €1

dense finch Feb 21, 2023, 10:39 AM

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the amount is correct since it is in cents

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so 100 = "€1"

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I don't see any payment attempt on this PI

tacit jungle Feb 21, 2023, 11:03 AM

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Oh sorry perfect.

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Hmm, strange as we are putting an order through

buoyant beacon Feb 21, 2023, 11:09 AM

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Depends what 'putting an order through' means

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But pi_3Mdsx7IQ9Q2Nqbk60RjdLcKd was only created, and is awaiting confirmation/payment details

tacit jungle Feb 21, 2023, 11:13 AM

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I will show you with a screenshare video! 2mins

buoyant beacon Feb 21, 2023, 11:32 AM

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Seems like there's an error returned, and the UI requests card details

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Not sure what's unexpected here?

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At that point your integration would collect the payment details via Elements and confirm the Payment Intent to attempt to charge the card

tacit jungle Feb 21, 2023, 11:45 AM

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So you think its from the booking system than Stripe?

buoyant beacon Feb 21, 2023, 11:51 AM

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Well, did you attempt to enter payment details there and click the button to proceed? I suspect no, as you're using your live API keys and creating live payments

tacit jungle Feb 21, 2023, 11:52 AM

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Yes we have. Did you watch the video? I did that in the video. Enter card details and it came back with an error

buoyant beacon Feb 21, 2023, 11:52 AM

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If you're still testing, switch to your test keys to create test payments and use the test data here to complete the payment flow: https://stripe.com/docs/testing

Testing

Simulate payments to test your integration.

tacit jungle Feb 21, 2023, 11:52 AM

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No need for the rudeness

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We are in live mode

buoyant beacon Feb 21, 2023, 11:52 AM

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Well I missed that, and I'd strongly recommend deleting that video if that is your real card details

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Rudeness?

tacit jungle Feb 21, 2023, 11:53 AM

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It is our top up card.

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Are you able to help with this?

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Yes being rude.

buoyant beacon Feb 21, 2023, 11:54 AM

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tacit jungle It is our top up card.

This is a public forum, so those details are public on the internet. If you're ok with that then sure

tacit jungle Feb 21, 2023, 11:55 AM

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I will worry about that. I am more worried about this not working.

buoyant beacon Feb 21, 2023, 11:55 AM

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As me and my colleague explained, there's no confirmation attempts on these Payment Intents. If you're utilising a third-party plugin then I'd recommend working with them directly to understand the issue. From our perspective we're awaiting card details, which from the video you've entered. I've got not insight into what's happening between you inputting details and clicking the proceed button

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Apologies if I came across rude, wasn't my intention

tacit jungle Feb 21, 2023, 11:56 AM

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Good man, thanks.

#Philomedia