#Mathias Heilmann

1 messages · Page 1 of 1 (latest)

waxen dawnBOT
raven wedge
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Or do I have to add tax rates first?

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👋 happy to help

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when you say tax information do you mean your tax ID or the tax rates that would be used to calculate the amounts on the invoice?

potent vine
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I mean the tax rates

raven wedge
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once the invoice is finalized you can no longer change the tax rates

potent vine
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The invoice is currently in draft. I created a tax rate but I cannot add

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(Everything is in test mode)

raven wedge
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oh in that case you need to update the invoice itself

potent vine
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thats what I am trying to do

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It says "no tax rates found"

raven wedge
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is the invoice in live mode?

potent vine
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Ok It only appears, If the tax rate is "inclusive"

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Don't know why

raven wedge
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what is the tax rate ID that you've created?

potent vine
upbeat dagger
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Hey! Taking over for my colleague. Let me catch up.

upbeat dagger
# potent vine

You have only one active inclusive tax rate, which is showing... so if you need more tax rates.. you need to update them active/inclusive

potent vine
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I tried already. I just disabled the other ones cause they did not work

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I could only insert "inclusive" now, but not choose "exckusive", even if they are activated