#Piero
rotund ruin
sterile flower
do you have a Sales relationship with Stripe like an Account manager/Solutions Architect etc?
The short answer is IDs like that are not exposed in our public API. I think there are ways to get it as part of objects like https://stripe.com/docs/api/charges/object#charge_object-payment_method_details-card-three_d_secure if your account is given access but this is overall something you'd need to directly engage with your contacts on
meager gyro
As we a re in debug mode. Is there not was we can give you a payment ID and you guys can give me the Direct Server Transaction ID please? We only need one reference so Mastercard can look up their end and see what is happening?
"Is there no way we can..." that should say (sorry)
sterile flower
I might be able to find it from a charge object yes, but this is a public server so I'm not sure what I can or can't share publicly, so instead you should contact our support team/your contacts so they can have a look with you
meager gyro
The support said to contact here 🙂
Is there a way we an do a quick private chat - I can give the reference
sterile flower
sorry, they should never do that. I'd suggest pushing back and asking to have your case escalated so someone in a higher tier can help you(they can talk to my team internally too)
sterile flower
Is there a way we an do a quick private chat - I can give the reference
no sorry
meager gyro
To be fair they said they are handing over and at the same time I should I ask on this
Is the payment ref and the Directory server transaction ID sensitive? I am not sure it is. These are the only 2 bits of data
its for one unqiue transactions
sterile flower
no further thoughts no
please contact https://support.stripe.com/?contact=true or your other contacts if you have them so they can help you
meager gyro
Ok thanks