#RicardoNeto

1 messages · Page 1 of 1 (latest)

ocean boughBOT
dull basin
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We can only offer English support here. If you need help in another language, please contact support: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

errant sail
# dull basin We can only offer English support here. If you need help in another language, pl...

Sorry. I forgot to send in English

Good morning.

I asked for help to understand what is happening in some subscriptions that had payment refused by the card and that are generating undue pro rata and charging a lower amount than what is in the subscription.

Every subscription that is having a payment resuced is generating this case.

I did not identify in our logic the sending of prorata when reactivating the customer's subscription, so I would like this additional help to understand what we are doing wrong

Here is an example that occurred these days:

vestal fern
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I'd suggest contacting https://support.stripe.com/?contact=true as there is Spanish support there and they can help investigate a specific payment on your account with you; this channel is for coding questions from developers.