boris

[knotty geode]

You can read about handling this error for different cases here: https://stripe.com/docs/tax/customer-locations#finalizing-invoices-with-finalization-failures

[misty sinew]

the address it's full but it give me same error, i don't understand

[knotty geode]

You may want to follow the steps here to confirm the customer tax location status :
https://stripe.com/docs/tax/subscriptions/update#customer-locations

[misty sinew]

mi address it's like this but

i have error

it's normal that my country it's

"Italia"

and not "IT"

?

[knotty geode]

Ah, yes, that's possible. I'm surprised you didn't get an error here: https://dashboard.stripe.com/logs/req_ehv62RNqq7RYP3

Change the customer country (both billing and shipping) to IT and check the tax location status again

[misty sinew]

how can i change to IT

SINCE I HAVE TO SELECT

[clear berry]

It looks like this might be a bug on our end. We're working with the product team to get more information and identify a fix now. If you want to stay up to date on this fix, please start a thread with our support folks and let them know you talked to synthrider on Discord: https://support.stripe.com/contact/email

[misty sinew]

@clear berry i find the bug

can i report it here?

anyway if my stripe lenguage it's in italian the invoice save country as "Italia" and stripe tax don't recognize it.

Now i set it in english and i save invoices coutry as "Italy" and it's all ok