#Waqas Ahmad
desert jay
harsh plover
i am following this documentations after creating simulated bbpos wisePOS3
on processing payment through the provided code using payment indentd id and terminal id in step no 2
i get this error about server integrations availability in certain countaries
Fatal error: Uncaught (Status 400) (Request req_6RyQG0cun7TKfU) The server-driven integration is currently only available in certain countries. For more information, see https://stripe.com/docs/terminal/choosing-reader-and-integration#availability. thrown in D:\XAMPP\htdocs\stripe-terminal\stripe-php-10.3.0\lib\Exception\ApiErrorException.php on line 38
winter plover
I think the error message is pretty clear
The server driven integration is only available in the US
As mentioned on this page: https://stripe.com/docs/terminal/payments/setup-integration?terminal-sdk-platform=server-driven
harsh plover
yes its clear but they mentioned here about doing email for allowing in other countries
plz check screen shot
and we request them on this email
winter plover
And did you get a reply to that email?
harsh plover
yes here is the reply
they said u can
but still now we are getting same availability erro
winter plover
In the email they mention an account ID. The request ID you shared is for a different account ID.
If you have multiple Stripe accounts, you need to make sure to use the correct one.
harsh plover
infigration is based on stripe keys test keys and live keys
acct_1AtknDCUqgwp1SWI this is the same id i can see
winter plover
The request you shared (https://dashboard.stripe.com/logs/req_awNUkDkTF8S43v) comes from this account: acct_1I91cgBh53Nc85kV. It's not the same as the one mentioned in the email.
So you either need to ask for access to this other account: acct_1I91cgBh53Nc85kV, or change your API keys to use the account ID mentioned in the email.
harsh plover
The request you shared (https://dashboard.stripe.com/logs/req_awNUkDkTF8S43v) co...
log is empty for this link
harsh plover
So you either need to ask for access to this other account: acct_1I91cgBh53Nc85k...
where u found this id
acct_1I91cgBh53Nc85kV,
vital musk
Hey! Taking over for my colleague. Let me catch up.
vital musk
log is empty for this link
Because you need to be logged in as the account acct_1I91cgBh53Nc85kV
vital musk
where u found this id
This is the merchant accountId that triggered that request.
harsh plover
from where u got my merchant id
and where i can see it
its not visable to me any where
vital musk
From where you get this requestId req_awNUkDkTF8S43v ?
harsh plover
https://dashboard.stripe.com/settings/user from here and also they mentioned it in email
i am login with same id = acct_1AtknDCUqgwp1SWI
and trying the intigrations
but still it gives availability error
harsh plover
The request you shared (https://dashboard.stripe.com/logs/req_awNUkDkTF8S43v) co...
where u got to know that the request is coming from this account ?
vital musk
Ok I see, I think there were a miss understanding previously, you were talking about two different requests I think.
You are referring to this requestId in your first message ?
https://dashboard.stripe.com/logs/req_6RyQG0cun7TKfU
harsh plover
so what is the way forward
i am still getting availability error however they approved it on email
also i contacted support chat but they suggested to clear cache and try from other browser i didi ti but no result
vital musk
You need to reach out back to your email contact and share the request Id with them. They'll get back to you.