#Fahim

1 messages · Page 1 of 1 (latest)

bronze plazaBOT
fading plover
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What type of charges are you using? Direct charges, destination charges or separate charges and transfers?

silver lake
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Direct charges

fading plover
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If a customer is charged $10 and the application fee is $1, connected account will keep $9 and $1 will go to the platform.

During refund of $10, the customer will be refunded with $10. By default, application fee is not refunded to connected account, so connected account will lose $1 in this case as they only have $9 (connected account received) - $10 (refunded to customer) = -$1

If platform decides to return the application fee, then $9 (connected account received) - $10 (refunded to customer) + $1 (platform returns application fee) = $0

In any case, connected account doesn't keep any application fee since the full amount has been refunded to the customer.

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Application fee will always go to customer, but it's a matter whether the platform would let the connected account loses for the application fee.

silver lake
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when it comes to this scenario, what I(platform) want is to refund application fee of $1 to customer, can I refund it without connected account's involvement?

fading plover
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That's not possible as the charges is created on the connected account. Customer has no knowledge of the platform with direct charges as the liability is on the connected account

silver lake
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So is there a way we can make a refund from connected account which will also refund the application fee at the same time?

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I mean will refund $10, then it will automatically make an application fee refund as well.

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So i don't have to refund $1 separately

fading plover
silver lake
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so how does it work when it comes to a partial refund?

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I mean when I want to refund $2 from connected account and application fee of $1 using refund_application_fee parameter?

wanton dew
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👋 taking over for my colleague. Let me catch up.

silver lake
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Ok, sure

wanton dew
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sorry I may misunderstood the question

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you want to refund the whole application fee while refunding partially the charge?

silver lake
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so $10 payment, $7 to connected account, $3 as application fee.

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so if I want to refund $5 from connected account and $3 application fee together, how can I get it done?

wanton dew
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ok in that case you need to do this in 2 steps

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you would first have to refund the customer

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and then you would refund the application fee

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as explained here

silver lake
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another example, I want to refund entire connected account amount which is $7, and only a potion of application fee which is $1(out of $3 application fee)

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so in this case how to get it done?

wanton dew
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this is also possible with the same scenario from above

silver lake
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so you mean to make a refund from customer first and then refund the application fee?

wanton dew
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yes

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let me know if you need any more help