#elleschu
frank dirge
cobalt escarp
👋 happy to help
white wagon
Hi let me send you screens to flesh out everything
cobalt escarp
if you can share a request id https://support.stripe.com/questions/finding-the-id-for-an-api-request ?
cobalt escarp
where are you collecting the address?
white wagon
It was previously when we used customer portal and Stripe hosted invoice, the customer addded it himself through Stripe hosted invoice
There was an issue from our side that canceled a subscription that shouldn't by our side. I was trying to re-create a subscription with a 100% coupon, but I can't since the adress remains unrecognized
When I compare to other cases no issues reported e.g :
I can't see the difference even when trying to correct it by myself
cobalt escarp
I really don't follow your Q, the screenshots you shared are for 2 different addresses
white wagon
I was juste sharing Bad case vs another Good working case
to show you that everything is filled the same way
My issue is related to first screens, I wonder if the problem could be that "Ivrey-sur-Seine" includes an hypen in the city name
because the country France is apparently not recognized by Stripe
cobalt escarp
the problem is basically due to the way the address has been inputted
please take a look at the format that should be used here https://stripe.com/docs/tax/customer-locations
instead of France, the country should be FR
and the postal code should not have a white space
white wagon
Regarding the country, when I try to correct it, you have a selector indicating France and not FR
Regarding the zip code, I tried with and without space, nothing changes
I am trying to reproduice the bug on another nex account mailby it will help
cobalt escarp
try to change the country first to something other than france
and then put it back to france
the postal code still has a space between 92 and 400
white wagon
The postal code I already tried previouly to add a white space between 92 and 400
But what is really strange is that now I tried with another account to subscribe with exactly the same address and here is works https://dashboard.stripe.com/events/evt_1MVuNvL9NSQkHZNxlvTgUScx
cobalt escarp
The postal code I already tried previouly to add a white space between 92 and 40...
there shouldn't be a space between the 92 and 400
it's because of the country
white wagon
Yes I said I tried with and without a space
cobalt escarp
when the country is France instead of FR
the only way to solve this is to change the country to something else
save
and then change it back
as you can see in the event you sent me
"city": "Ivry-sur-Seine",
"country": "FR",
"line1": "45 Bd Paul Vaillant Couturier",
"line2": "",
"postal_code": "92400",
"state": null
},```the country is "FR" instead of "France"
white wagon
Ok I get that but I am still wondering why I can't change it from dashboard...thanks a lot !
cobalt escarp
did you try to change the country to something else and save first?
ok the problem comes from this request https://dashboard.stripe.com/logs/req_N3EY2HYygd1pJB
white wagon
I juste deleted the whole adress and re created it , now it seems to work
cobalt escarp
which is basically a backend call
you need to look into your code and make sure that when you do pass in the address that you pass the ISO Country Code instead of the name
white wagon
Yeah thanks a lot, this explains why this is working now ! 🙂 my bug was when we had former version thanks a lot !!!
cobalt escarp
no worries let me know if you need any more help