heart-account-support | Stripe Developers | Page 1

stone viperBOT Jan 27, 2023, 7:33 PM

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green estuary Jan 27, 2023, 7:33 PM

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heart-account-support

small runeBOT Jan 27, 2023, 7:33 PM

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:question: @clever steppe Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

clever steppe Jan 27, 2023, 7:35 PM

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I understand that I AM a developer, we are about to launch a MAJOR campaign we spent thousands of dollars are and are unable to go LIVE because our account has been locked out for "Security Issues". We are still able to accept payments but can't access our dashboard or API keys causing a massive dev issue. PLEASE, I know you guys have a way to reach a manager or something. I normally wouldn't bother on the DEV page but this is URGENT. Look up our company name. we are not a small company we process in 6 figure volumes.

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@green estuary

green estuary Jan 27, 2023, 7:38 PM

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I can't do much. DM me your account id and I'll flag internally, that's all I can do

clever steppe Jan 27, 2023, 7:38 PM

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that one?

green estuary Jan 27, 2023, 7:39 PM

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you just linked your personal email on a public server that anyone can see

clever steppe Jan 27, 2023, 7:39 PM

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If you could just forward it so management or someone to take a quick look at, we just dont want our campaign to fail because we're on sandbox keys and cant access the LIVE ones.

clever steppe Jan 27, 2023, 7:40 PM

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green estuary you just linked your personal email on a public server that anyone can see

im not worried , its just our email and i have SMS and 2fa through authenticator linked

green estuary Jan 27, 2023, 7:40 PM

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Okay I found your account and I'll flag internally. That's all I can do sorry

clever steppe Jan 27, 2023, 7:40 PM

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and no one is going to pish me

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By "flag internally" what does that mean

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Like request additional support?

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@green estuary

green estuary Jan 27, 2023, 7:42 PM

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I will pass on your request internally to the support team, that's all

clever steppe Jan 27, 2023, 7:43 PM

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thank you , I appreciate the efforts.

green estuary Jan 27, 2023, 7:43 PM

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sure!

clever steppe Jan 27, 2023, 7:44 PM

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you can imagine we've announced to hundreds of thousands of people of our launch and can't even put our payment processing LIVE , lol.

green estuary Jan 27, 2023, 7:46 PM

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Yeah I can imagine, unfortunately it's not something I can solve myself. But I escalated to the support team and they'll do their best to help

#heart-account-support