Munna Sala | Stripe Developers | Page 1

candid abyssBOT Jan 27, 2023, 5:37 AM

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wispy orbit Jan 27, 2023, 5:38 AM

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If you were using on_behalf_of correctly it should reflect the merchant name as Merchant Of Record

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Are you seeing otherwise?

dusty ingot Jan 27, 2023, 5:53 AM

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I can see the merchant name on the stripe checkout page(i.e. the name of connected account), but then the invoice is sent to use its showing the the default name (i.e. 'SPA' )

wispy orbit Jan 27, 2023, 5:55 AM

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Can you share the request id? req_xxx

dusty ingot Jan 27, 2023, 6:00 AM

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are you refereeing the checkout session_id ?

wispy orbit Jan 27, 2023, 6:01 AM

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no the request to create that Checkout Session Id. You can find it from https://dashboard.stripe.com/test/logs

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dusty ingot Jan 27, 2023, 6:03 AM

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ID # req_unsEPCVUZnMrAr

wispy orbit Jan 27, 2023, 6:05 AM

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Actually it's https://dashboard.stripe.com/test/logs/req_wpN3YaNKxaveMo to create the Checkout Session

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Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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looking...

dusty ingot Jan 27, 2023, 6:08 AM

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on test mode i am not receiving the the receipt email. but we are getting the receipt email on the live mode

wispy orbit Jan 27, 2023, 6:15 AM

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Can you provide the request of creating Checkout Session in Live mode?

dusty ingot Jan 27, 2023, 6:19 AM

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ID # req_cXrqXFoif6HbFa

wispy orbit Jan 27, 2023, 6:25 AM

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Looking at its Payment Intent pi_3MUXwEHFBahelbdm00VefDLf I see the calculated descriptor is WWW.HELVETIA.COM which seems to be the Connected Account correctly. Which Invoice do you refer to?

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Oh I think I found it

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It's a long standing bug unfortunately. We have some way to improve it, and you can write to support and they can help you include in the mitigation

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Once you wrote the email, let me know and I will add an internal note

dusty ingot Jan 27, 2023, 6:42 AM

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can you please confirm how can we update the email and contact now from that email as well, is that is also a bug?

"If you have any questions, contact us at <account creator email address> or call on +390000."

dusty ingot Jan 27, 2023, 6:45 AM

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wispy orbit Looking at its Payment Intent pi_3MUXwEHFBahelbdm00VefDLf I see the calculated d...

what is the temp way to resolve this issue ?

wispy orbit Jan 27, 2023, 6:46 AM

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Sorry I meant you write email to Stripe Support, and we will inlcude you in a setting/switch on our side to help you resolve this issue

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There is no temporary way unfortunately, until you wrote to us and we "turn the switch" for you

delicate dirgeBOT Jan 27, 2023, 6:46 AM

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:question: Have a non-technical question, account issue, or need one-on-one support?
We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

wispy orbit Jan 27, 2023, 6:47 AM

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Please wrote in here, and let me know the email you used

wispy orbit Jan 27, 2023, 8:45 AM

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👋 When you write in please make sure to include this thread link. This is about receipts + on_behalf_of behavior

#Munna Sala