verziko-klarna-dispute | Stripe Developers | Page 1

deft joltBOT Jan 24, 2023, 4:15 PM

#

leaden void Jan 24, 2023, 4:16 PM

#

You should get charge.dispute.created

#

https://stripe.com/docs/api/events/types#event_types-charge.dispute.created

#

Closed is for when the dispute is won/lost: https://stripe.com/docs/api/events/types#event_types-charge.dispute.closed

royal ocean Jan 24, 2023, 4:16 PM

#

So a total of 2 webhooks?

#

Since i only got the charge.dispute.closed

#

and nothing else

leaden void Jan 24, 2023, 4:17 PM

#

Well that depends on what events you have configured your webhook to listen to

#

Can you share the charge id?

royal ocean Jan 24, 2023, 4:18 PM

#

pi_3MAEmVDCdprcUA4w1bl8rMUu

#

is it that one?

leaden void Jan 24, 2023, 4:20 PM

#

Well idk

#

Only you know if it's the charge you're talking about

#

That charge does have a dispute

royal ocean Jan 24, 2023, 4:21 PM

#

Yes but I only received charge.dispute.closed

#

and nothing else

leaden void Jan 24, 2023, 4:22 PM

#

Ok let me take a look

#

I see what you mean

#

Ok. I recommend reaching out to support about this to find out what happened. We're not really dispute/decline experts in here: https://support.stripe.com

royal ocean Jan 24, 2023, 4:34 PM

#

Already reached out with the team (livechat, and the guy didn't knew shit and just threw links from documentation)

#

What would be the best way to contact them? Will e-mail be better?

royal ocean Jan 24, 2023, 4:35 PM

#

leaden void I see what you mean

You also only saw 1 webhook? about the dispute just being closed, and not even created etc?

leaden void Jan 24, 2023, 4:36 PM

#

Yeah I only see the closed one too. It may just be how that particular bank handled it, but I'm not sure. Would need someone from the support team to investigate. I would write in via email here: https://support.stripe.com/contact/email and push saying you only got the closed event and you should have received the created event

magic whale Jan 24, 2023, 4:37 PM

#

@leaden void did you notice it's not a card payment though?

#

verziko-klarna-dispute

leaden void Jan 24, 2023, 4:37 PM

#

Ah I did not. Is that how Klarna handles disputes then?

royal ocean Jan 24, 2023, 4:38 PM

#

Normally not

magic whale Jan 24, 2023, 4:38 PM

#

https://stripe.com/docs/payments/klarna#disputed-payments yeah that's not what the docs say either. But the way you framed your answer looked like you treated this as a card payment which it's not

#

talking to our support team is still the right flow here though

royal ocean Jan 24, 2023, 4:39 PM

#

I should be able to fight back the chargeback (this is already possible if you have Klarna directly connected with your store).

#

But it seems like this isn't the case if you are using Stripe

#

But yes i will write an e-mail about this case

#

Since it's not something to overlook at

#verziko-klarna-dispute