kanohian

[night oxide]

Hi

[gloomy flare]

Hi 👋

Can you elaborate on the behavior that you're seeing? What are you referring to when you say the system "charges to their credit"?

Do you have an example of a Subscription where you saw this behavior that I can take a closer look at?

[night oxide]

sub_1MTWQxGGCGfoPLShxBj3bNav

I mean it tries to bill the customer, wether invoice or charge automatically(through collection_method)

but if customer has no money (or less than cost of subscription) it charges that difference to its credit right?

and sets the subscription as active

I dont want the last part

BTW I am using charge_automatically

[gloomy flare]

No, I believe you're referring to our Customer Credit Balance functionality, which works the other way around. The Credit Balance is always used first, before trying process a payment against a Payment Method.
https://stripe.com/docs/billing/customer/balance#details

I see several Invoices were generated for that Subscription you referenced, is there a specific one that I should be looking at?

[night oxide]

the one of $177

this is what I mean

When the amount due on an invoice is less than the minimum chargeable amount the invoice is marked as paid and the amount owed moved to the credit balance as a debit. This functionality only occurs for customers without a cash_balance.

I see there is no way to prevent this

I am running out of battery

Thanks a lot

[gloomy flare]

Oohh, gotcha, yeah that is not avoidable. We will not process a payment if its amount is below our minimum payment amount threshold.

[night oxide]

thanks