keirn_h | Stripe Developers | Page 1

tired hawkBOT Jan 20, 2023, 12:43 PM

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summer ocean Jan 20, 2023, 12:43 PM

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Hi there!

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What is your question?

faint marsh Jan 20, 2023, 12:44 PM

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Hey my team is working on implementing dispute process.

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charge.dispute.funds_withdrawn

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does this happen at the same time charge.dispute.created

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From what I understood in Stripe docs, it seems like payout process happens daily, which means this dispute would happen AFTER payout has been done. How does that work? negative balance in Stripe dashboard in our account?

gaunt salmon Jan 20, 2023, 12:47 PM

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👋 taking over for my colleague. Let me catch up.

faint marsh Jan 20, 2023, 12:48 PM

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Also wondering what happens to the Stripe fee when charge.dispute.funds_withdrawn takes place.

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hello?

gaunt salmon Jan 20, 2023, 12:59 PM

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sorry still looping through the messages sorry for the delay

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https://stripe.com/docs/refunds

It’s possible for a refund to be held in a pending state due to a negative balance on your account. In this situation, top up your account balance or enable auto-debits to process the refund. Read more about pending refunds on Stripe Support.

Refund and cancel payments

Cancel a payment or refund it partially or fully.

faint marsh Jan 20, 2023, 1:01 PM

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I'm not talking about refund though.

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same process for disputes?

gaunt salmon Jan 20, 2023, 1:02 PM

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I'm terribly sorry

faint marsh Jan 20, 2023, 1:02 PM

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refund is out of scope of our Q1 only implementing dispute

gaunt salmon Jan 20, 2023, 1:03 PM

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I'm really not an expert in disputes since they are not directly related to API integrations

faint marsh Jan 20, 2023, 1:03 PM

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Yes when cardholder disputes the charge we get notified of that by charge object type charge.dispute.created

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wondering when charge.dispute.funds_withdrawn happens

gaunt salmon Jan 20, 2023, 1:04 PM

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if you'd like to get better support on this I'd recommend contacting https://support.stripe.com/?contact=true they are better equipped to answer this kind of questions

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

faint marsh Jan 20, 2023, 1:05 PM

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this is fairly technical question I believe.

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Can I speak to someone else if you don't mind?

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It is about getting the webhook response and timing of types of event happening

gaunt salmon Jan 20, 2023, 1:09 PM

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charge.dispute.funds_withdrawn occurs when funds are removed from your account due to a dispute.
https://stripe.com/docs/api/events/types#event_types-charge.dispute.funds_withdrawn
this doesn't occur at the same time as
https://stripe.com/docs/api/events/types#event_types-charge.dispute.created

Stripe API reference – Types of events – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

faint marsh Jan 20, 2023, 1:10 PM

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I am afraid that does not answer my question,.

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When does it happen then

gaunt salmon Jan 20, 2023, 1:10 PM

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because you have to right to decide https://stripe.com/docs/disputes/responding#decide whether to accept or challenge the dispute

Responding to disputes

Learn how to effectively respond to disputes.

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if you accept the dispute Accept dispute submits a response to the issuing bank affirming that you agree to refund the customer for the disputed payment and pay the dispute fee.

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and then the funds are withdrawn

faint marsh Jan 20, 2023, 1:11 PM

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so... charge.dispute.funds_withdrawn only happens if I "accept the dispute" after charge.dispute.created?

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seems like accept/counter happens in the dashboard

gaunt salmon Jan 20, 2023, 1:13 PM

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faint marsh seems like accept/counter happens in the dashboard

that's true

faint marsh Jan 20, 2023, 1:13 PM

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we get notified that dispute is created by that charge object charge.dispute.created

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then someone can select one of those in the dashboard

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Is that right?

gaunt salmon Jan 20, 2023, 1:16 PM

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sorry I reached the limit of my knowledge on the matter, I'm asking some colleagues to jump in and help if they know, but that's not a very common topic that we handle every day. Sorry again for the poor experience and this is why I suggested contacting support earlier because they're more familiar with this topic

glad bough Jan 20, 2023, 1:17 PM

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Have you tried testing this flow? You can simulate a disputed payment with the test data here: https://stripe.com/docs/testing#disputes

Testing

Simulate payments to test your integration.

faint marsh Jan 20, 2023, 1:17 PM

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I'm a lead developer just asking some clarity on dispute object....

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if "dev-help" is not the right place I don't know where else to ask

glad bough Jan 20, 2023, 1:18 PM

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That's likely the best recourse here for checking timing of events, we don't really know much about how disputes work

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Have you tried testing it?

faint marsh Jan 20, 2023, 1:18 PM

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we are mapping our architectural diagram

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didn't implement anything yet to be tested.

glad bough Jan 20, 2023, 1:21 PM

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I think what was outlined above aligns with my expectations based on the docs: there'd be no charge.dispute.funds_withdrawn event without a charge.dispute.created event first

faint marsh Jan 20, 2023, 1:21 PM

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Yes I'm aware.

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when charge.dispute.created event happens

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the next step is either 1. respond to it on the dashboard or 2. Respond to disputes using the API, is that right?

glad bough Jan 20, 2023, 1:23 PM

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faint marsh Yes I'm aware.

Oh, I thought that was what you were asking

glad bough Jan 20, 2023, 1:23 PM

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faint marsh the next step is either 1. respond to it on the dashboard or 2. Respond to dispu...

Yes, outlined here: https://stripe.com/docs/disputes/responding

Responding to disputes

Learn how to effectively respond to disputes.

faint marsh Jan 20, 2023, 1:23 PM

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nope wasn't sure when charge.dispute.funds_withdrawn is happening afterwards

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and if that happens what happens to Stripe fee

glad bough Jan 20, 2023, 1:24 PM

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The processing fee from the original payment? Or the dispute fee?

faint marsh Jan 20, 2023, 1:24 PM

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The former one

glad bough Jan 20, 2023, 1:25 PM

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They're non-refundable in any instance

faint marsh Jan 20, 2023, 1:26 PM

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"dispute fee" is charged additionally if charge.dispute.funds_withdrawn event happens because this means we accepted the dispute, right?

glad bough Jan 20, 2023, 1:26 PM

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You (the merchant) would likely see a net negative balance if you lost the dispute

faint marsh Jan 20, 2023, 1:26 PM

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glad bough They're non-refundable in any instance

Interesting

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Thanks

glad bough Jan 20, 2023, 1:26 PM

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faint marsh "dispute fee" is charged additionally if `charge.dispute.funds_withdrawn` event ...

You're charged the dispute fee in any case. It's refunded if you appeal and win: https://support.stripe.com/questions/dispute-fees-faq

Dispute fees FAQ : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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We're getting into the realm of non-technical Qs though, which is what this server is for

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Let me know if you have any API specific Qs

faint marsh Jan 20, 2023, 1:28 PM

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glad bough You (the merchant) would likely see a net negative balance if you lost the dispu...

That could have two scenario: 1. either we accepted the dispute when charge.dispute.created first happened 2. after we decline the dispute and submit the evidence, then we lost the dispute.

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How could charge.dispute event related questions to be non technical? I understand you mention some of the things that may seem non technical.

glad bough Jan 20, 2023, 1:30 PM

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You're asking about dispute fees and related reimbursements. Those are non-technical. We help with API questions or integration issues with the API/SDKs/UIs

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Happy to answer questions about responding to disputes via the API and webhook events!

faint marsh Jan 20, 2023, 1:32 PM

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My job is to implement those webhook repsonses that contain charge.dispute/dispute object.

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It is via API just like you said

glad bough Jan 20, 2023, 1:32 PM

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Then let me know if you have any specific questions surrounding that

faint marsh Jan 20, 2023, 1:34 PM

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well you and tarzan would rather want me to ask elsewhere.... as if I'm not a dev

glad bough Jan 20, 2023, 1:34 PM

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Sorry you feel that way. I thought I'd answer your questions about the events. Let me know if anything is unclear

faint marsh Jan 20, 2023, 1:35 PM

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we are implementing these via webhook: direct quote from Stripe docs An API charge.dispute.created event (if your integration is set up to receive webhooks)

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our integration is set up to receive webhook, not disputes yet

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just need some timeline/sequence of when these charge.disputes happen and its consequence.

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If you don't want devs to consider "consequence" part I don't know what to say

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I don't want to put my name on author of these dispute processing part of code if I cannot answer some of these consequences happens with it.

gaunt salmon Jan 20, 2023, 1:38 PM

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@faint marsh we're trying to give you the best support either directly if it's something we can help you with or by redirecting you to the correct form of support that would get you your result. It's really important to differentiate between implementing a webhook endpoint and this a 100% a technical question that we can help you with, but when it comes to understanding the complicated business logic of when and how some events happen this gets a bit less technical and more in the realm of product knowledge

faint marsh Jan 20, 2023, 1:39 PM

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when and how some events happen => this makes a lot of difference in event driven architecture don't you think?

gaunt salmon Jan 20, 2023, 1:41 PM

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we're not saying they don't, we're just being upfront by telling you that we don't have that depth of knowledge and we're giving you an alternative of where to find that info

faint marsh Jan 20, 2023, 1:42 PM

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glad bough You're charged the dispute fee in any case. It's refunded if you appeal and win:...

does it come with charge.funds_reinstated event after charge.dispute.closed event?

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it = dispute fee refunded when we won

gaunt salmon Jan 20, 2023, 1:44 PM

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again we're still in the same loop @faint marsh please do contact https://support.stripe.com/?contact=true they will give you all the info that you need on this topic.

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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and please please do come back when you have an integration Q, we really love helping people build their projects, debug issues and integrate with Stripe. it's just that there are topics that we don't master from the product point of view and I really do think that you can relate to this, am I right?

faint marsh Jan 20, 2023, 1:47 PM

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gaunt salmon and please please do come back when you have an integration Q, we really love he...

again I guess you're thinking I'm some product or business person asking questions... which is not the case.

gaunt salmon Jan 20, 2023, 1:48 PM

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not at all

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it's quite the contrary

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I know that we share the same line of work, and for that I'm trying to get you to the expected results, it's just that here is not the correct medium. I'm giving you a way to get to your results, you just need to accept it, that's it.

#keirn_h