Arctic

[jolly cobalt]

Sure, this is expected. They're a banking method, which can take days to confirm/fail: https://stripe.com/docs/payments/sofort#:~:text=Sofort is a single use%2C delayed notification payment method that requires customers to authenticate their payment. It redirects them to their bank’s portal to authenticate the payment%2C and it typically takes 2 to 14 days to receive notification of success or failure.

[charred olive]

okay, so on my app the customer gets redirected to a confirmation page after checkout. How do i handle the confirmation page and also is payment basically insured if a sofort payment is processing?

like if i get the event "payment_intent.processing" from a sofort payment, can i start to process the order?

[jolly cobalt]

Well, you'd listen for async webhook events that will relay the success or failure of the payment: https://stripe.com/docs/payments/payment-methods#webhooks

[jolly cobalt]

We wouldn't recommend that, but that's up to you and dependent on nature of your business. General advice is to wait for payment_intent.succeeded

[charred olive]

okay so fyi we are selling real life products that get delivered to customer

if the payment success message takes up to 14days how can that work

[jolly cobalt]

Then I guess you'd definitely want to await confirmation of success of payment before fulfilling

How can what work?

[charred olive]

hmm

we are providing the customer with things like estimated delivery

[jolly cobalt]

Then you'll need to adjust your integration logic to accomodate for delayed PMs if you're using them

[charred olive]

okay thanks

also do you know on what the process duration of sofort depends?

[jolly cobalt]

I've no idea I'm afraid

[charred olive]

okay thanks though for assistance