chidiprime

[jade axle]

Hello! It's likely the amount is still in your pending balance. It has to be in your available balance before it can be transferred unless you link the Transfer to an existing transaction.

Is this in test mode or live mode?

[eternal wave]

test mode

Does it mean i can't capture payment from the customer and do transfer immediately?

[jade axle]

That's correct, not without linking to an existing transaction. Are you following a guide? If so can you link me to it?

[eternal wave]

How can i link to an existing transaction, Do you have a guide or link?

Linking to an existing transaction is somehow confusing ...

[jade axle]

What type of connected accounts are you using? Express?

[eternal wave]

Express

I'm transferring to 2 accounts....

Express and a standard account

[jade axle]

Ah, okay.

So you want separate charges and transfers: https://stripe.com/docs/connect/charges-transfers

Have you read through that page?

[eternal wave]

Yes

But I'm not debiting the customer's card directly...

[jade axle]

Have you read this section specifically? https://stripe.com/docs/connect/charges-transfers#transfer-availability

[eternal wave]

I am preAuthorizing the amount first, Then the amount is captured before the transfer...

[jade axle]

Are you using source_transaction as described in the section linked above?

[eternal wave]

Source_transaction:No

[jade axle]

Okay, read through that section of the documentation carefully and then try the approach it describes.

[eternal wave]

charges-transfers?

[jade axle]

This section: https://stripe.com/docs/connect/charges-transfers#transfer-availability

Read through that entire section, then try modifying your code.

[eternal wave]

Okay...

That means i should use the payment intent to get the chargeId, Then pass it as the source transaction?

[jade axle]

Yes.