Thomas Liao | Stripe Developers | Page 1

terse ospreyBOT Jan 5, 2023, 5:43 AM

#

winged lagoon Jan 5, 2023, 5:44 AM

#

hello! what's the PaymentIntent id?

hollow olive Jan 5, 2023, 5:45 AM

#

pi_3MMjHKLzXMGkEVJo0oaXJkTZ

#

pi_3MMizRLzXMGkEVJo0Z9JJPno

#

pi_3MMYeALzXMGkEVJo11e388Sd

#

I've met this error message as screenshots shown

#

#

Here are some codes about my integration:

#

📎 message.txt

#

📎 message.txt

winged lagoon Jan 5, 2023, 5:55 AM

#

i believe that we directed you to reach out to Stripe Support before, gimme a second to try and find that ticket

hollow olive Jan 5, 2023, 5:56 AM

#

Yes, I completed the activation of all accounts as you suggested before

#

What I'm not sure about is whether the platform public key or the account secrect key should be used when initializing the SDK.

#

Because the integration of apple pay specifically requires the use of a platform public key

winged lagoon Jan 5, 2023, 6:10 AM

#

i'm a bit confused at the moment, you and your colleagues have reached out a few times regarding this question, the last time you reached out - https://discord.com/channels/841573134531821608/1060107754246770698, the last message in the most previous conversation seems to have referenced the addresses.

But now you're asking about the platform public key or secret key which should be used? This seems to be a totally different issue/question now?

#

btw, i've found your previous ticket, and i'm going to escalate it to the correct team to handle/investigate further. I see that the most recent answer on that ticket redirected you to check in with Shoplazza which is incorrect.

hollow olive Jan 5, 2023, 6:14 AM

#

I'm engineer in Shoplazza Inc.

#

I think a single error in the address won't cause the affirm error that the site is not available.

#

Our engineers are working on fixing the issue about billing address

#

Please help us double check our integration code

winged lagoon Jan 5, 2023, 6:17 AM

#

alright, so to clarify, that billing address issue is being fixed?

Your current question is just regarding whether the platform public key or the account secrect key should be used when initializing the SDK and is unrelated to the issue resulting in that screenshot?

hollow olive Jan 5, 2023, 6:17 AM

#

🙏

hollow olive Jan 5, 2023, 6:18 AM

#

winged lagoon alright, so to clarify, that billing address issue is being fixed? Your current...

I think the problem in the screenshot isn't related to the address issue.

winged lagoon Jan 5, 2023, 6:20 AM

#

we need to check to confirm if that's the root cause of the issue. I can't say with any certainty right now

#

did Shoplazza write in to Stripe Support regarding this issue before? If yes, i'll look for that ticket and keep you updated on the issue

hollow olive Jan 5, 2023, 6:24 AM

#

Yes, the ticket tells me to active affirm in both connected account and the customer account. And I completed it today.

winged lagoon Jan 5, 2023, 6:25 AM

#

can you share the account id that you wrote in from? that'll help me locate the support ticket

hollow olive Jan 5, 2023, 6:26 AM

#

acct_1LrcteLzXMGkEVJo

winged lagoon Jan 5, 2023, 6:27 AM

#

i found the ticket. Like i mentioned before, i'm going to escalate this to the correct team to investigate further if it's the address that's causing that issue. I'll keep you updated on that ticket

#

sorry that I can't give you an answer right now

hollow olive Jan 5, 2023, 6:28 AM

#

Please wait a moment.

#

Our engineer will fix this billing address issue immediately.

hollow olive Jan 5, 2023, 6:56 AM

#

Hello, we fixed the issue about billing address.

#

pi_3MMnI2LzXMGkEVJo1IMprJXf

#

But the error is existed yet

winged lagoon Jan 5, 2023, 7:00 AM

#

let me get the relevant team to investigate further before you attempt anymore changes. I'll get back to you on that ticket once I have an update

hollow olive Jan 5, 2023, 7:03 AM

#

winged lagoon alright, so to clarify, that billing address issue is being fixed? Your current...

I am worried that I am using the wrong key to cause this problem, can you help me to confirm which one I should use?

winged lagoon Jan 5, 2023, 7:03 AM

#

on the client-side, you should use the publishable key. On the server-side, you should use the secret key

#

your keys should be correct, otherwise it's unlikely you would be able to collect payments for any payment methods

hollow olive Jan 5, 2023, 7:07 AM

#

'public_key' => $this->payment_channel == PaymentChannel::CREDIT_CARD_CHANNEL_STRIPE_APPLE ? Yii::$app->params['stripe_public_key'] : $this->account->secret_key

#

I used to make a special difference in the integration of Apple Pay

#

I am worried that affirm is similar

winged lagoon Jan 5, 2023, 7:11 AM

#

like i mentioned, give us some time to look into this. I won't be able to give you an answer immediately since it's going to need to take a while to investigate. The team is based in the U.S., so we won't be able to give you an update till the following day at the earliest.

#Thomas Liao