harinth | Stripe Developers | Page 1

delicate jettyBOT Jan 3, 2023, 5:31 AM

#

vernal swift Jan 3, 2023, 5:31 AM

#

👋 @stuck harbor How can we help?

stuck harbor Jan 3, 2023, 5:33 AM

#

I have selected a customer_id and a card for making a paymentIntent request. Is there any chance that the payment can be done with another card attached to the same customer_id?

vernal swift Jan 3, 2023, 5:36 AM

#

Has the payment been successfully made on the Payment Intent? If the Payment Intent status is not succeeded or processing, you could update its payment method to another card

stuck harbor Jan 3, 2023, 5:40 AM

#

Sorry, let me make it clear.

I selected a customer_id and a card_id(which was saved in the db), and made a paymentIntent request. The paymentIntent was success, but it was actually paid with a new card(which was not in our db at all)

vernal swift Jan 3, 2023, 5:44 AM

#

I see! Once the payment intent is in succeeded, the payment has been deducted from user's card and won't be able to change to another card.

When you mentioned that you set the card ID in the Payment Intent request but it was paid with a new card, could you explain more how this happened? Do you have an example Payment Intent ID (pi_xxx) to share?

stuck harbor Jan 3, 2023, 5:49 AM

#

Let me check, I will get back to you in a mnt

#

pi_3MLOE7J0Nyumq9cO1PAdkuL3

vernal swift Jan 3, 2023, 6:03 AM

#

From https://dashboard.stripe.com/logs/req_Jj9dy9HkiFBC1T, I'm able to see that the card ID set in the request and response are the same. Where do you see the card IDs are different?

stuck harbor Jan 3, 2023, 6:10 AM

#

Please hold on

stuck harbor Jan 3, 2023, 6:37 AM

#

In my db, I have another card added with the same card id, card_xxx.

#

But with that, the processing was successful

#

and that card is expired now

#

Is it okay to share the fingerprints here?

#

Previously I didn't use paymentIntent as it was my old sdk

#

Now I used paymentIntent with new SDK

#

Then and now, same cardId, but different last4

#

Are you there?

vernal swift Jan 3, 2023, 6:46 AM

#

Yes, I'm here

#

Discord is busy now

#

I don't quite understand your problem. Do you mean that you have the same card ID, but with different last 4 digits? If so, could you share the card ID (card_xxx)?

stuck harbor Jan 3, 2023, 6:56 AM

#

Ok

#

Card Id is same here, only difference is fingerprint. Shall I share that?

#

card_1G5iaUJ0Nyumq9cOHFm8K8Lk

vernal swift Jan 3, 2023, 7:03 AM

#

Yup sure! Could you share the fingerprints and their last 4 digits?

stuck harbor Jan 3, 2023, 7:04 AM

#

ZOf5MTG8R7TXgCuV - 0859
QMgHIYZJTFpL3QhA - 3465

vernal swift Jan 3, 2023, 7:11 AM

#

Where do you see QMgHIYZJTFpL3QhA - 3465 from card_1G5iaUJ0Nyumq9cOHFm8K8Lk?

stuck harbor Jan 3, 2023, 7:23 AM

#

Its there in the log you shared no?

vernal swift Jan 3, 2023, 7:31 AM

#

Oh sorry! I missed that. This channel focus on developer and integration questions and I don't have expertise why the fingerprint changed. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

stuck harbor Jan 3, 2023, 7:43 AM

#

ZOf5MTG8R7TXgCuV - 0859

This one is also there in your list right?

#

I mean 2 fingerprints with same card id is there in Stripe

vernal swift Jan 3, 2023, 7:55 AM

#

I'd recommend writing in to Support to have a check. It's likely that the issuer informing Stripe about updating the card details

stuck harbor Jan 3, 2023, 8:03 AM

#

Ok, will I be getting a reply in this thread itself?

vernal swift Jan 3, 2023, 8:20 AM

#

Not on this thread. I'd recommend writing into Support https://support.stripe.com/contact, so that they could have a check for you via email

stuck harbor Jan 3, 2023, 8:23 AM

#

stuck harbor ZOf5MTG8R7TXgCuV - 0859 QMgHIYZJTFpL3QhA - 3465

Shall I give the same details in mail?

vernal swift Jan 3, 2023, 8:28 AM

#

Yes! I'd recommend including following information in the email.

card ID (card_1G5iaUJ0Nyumq9cOHFm8K8Lk)
two fingerprints
- ZOf5MTG8R7TXgCuV - 0859
- QMgHIYZJTFpL3QhA - 3465

stuck harbor Jan 3, 2023, 8:57 AM

#

Ok. Thank you

#harinth