BrianHHough

[paper wing]

Hi 👋 do you mind refreshing my memory, did you settle on using Express accounts?

If so, then you can provide any information you already have about the third-party when you are creating the Express account for them.

This section talks about that in more detail:
https://stripe.com/docs/connect/express-accounts#create-account

Please let me know if I'm remembering incorrectly and you're working with a different type of Connected Account.

[primal imp]

Wow good memory!! Yes going with express w/ a bunch of back-end stuff to figure out how to navigate users abusing the system

[paper wing]

Gotcha, yeah, you can provide those details during the account creation request then. Your Platform will have a limited timeframe during which you can prefill account information for Express accounts. Once one of the Account Links for that account is accessed your Platform loses the ability to update the details of the account, as at that point we rely on getting the information from the third-party directly.

[primal imp]

in test mode, the account email linked isn't autopopulating from the start...is this a limitation of test mode?

[paper wing]

Are you accessing the Account Link in the same browser where you're logged into your Stripe dashboard?

[primal imp]

technically testing another account but yea maybe stripe is confused?

[paper wing]

Yup, I've seen those sessions clash before, and I recommend testing the Account Links in an incognito window to help avoid that.

[primal imp]

just checked and there's no email populated but might have to do with it being in test mode:

[noble summit]

That is expected, populating the email there actually populates it on the Personal Details page that comes after this one

[paper wing]

I've also confirmed that in live mode the email was populated in that box on the first screen during my testing.