Cory | Stripe Developers | Page 1

grave rampartBOT Dec 22, 2022, 7:10 PM

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steel herald Dec 22, 2022, 7:11 PM

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Hello! We have details about this here: https://support.stripe.com/questions/recurring-transactions-for-stripe-accounts-in-india

random flare Dec 22, 2022, 7:12 PM

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So we even with 3DS setup properly it can still fail?

steel herald Dec 22, 2022, 7:13 PM

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What do you mean by "fail"?

random flare Dec 22, 2022, 7:18 PM

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Well it looks like some users are getting an "incomplete" and says they must completey additional authentication

steel herald Dec 22, 2022, 7:18 PM

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Yes, additional authentication may be required later.

random flare Dec 22, 2022, 7:18 PM

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is "stripe billing" different from just using Stripe Elements?

random flare Dec 22, 2022, 7:18 PM

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steel herald Yes, additional authentication may be required later.

"Later" what do you mean? Via email? Where can I see to configure this

steel herald Dec 22, 2022, 7:19 PM

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Stripe Billing includes Subscriptions and Invoices. Stripe Elements are UI components you use to collect information from your customers. They're separate things, but can be used together.

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I meant required by the card issuer, for example.

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Can you tell me more about the specific issues you're running into?

random flare Dec 22, 2022, 7:20 PM

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Some users who reside in India are failing when trying to signup for our subscription based product

steel herald Dec 22, 2022, 7:21 PM

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Have you read through the docs linked in that support article?

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Specifically https://stripe.com/docs/india-accept-international-payments?

random flare Dec 22, 2022, 7:24 PM

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I see

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But I am handling subscription already how does "Stripe Billing" help?

steel herald Dec 22, 2022, 7:25 PM

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What do you mean by "I am handling subscription"? You mean you're not using Stripe Subscriptions and you're handling the recurring logic on your end? Or something else?

random flare Dec 22, 2022, 7:31 PM

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I am using stripe elements to create the customer and then in PHP, \Stripe\Subscription::create

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I guess I am confused as to how stripe billing fits in

steel herald Dec 22, 2022, 7:31 PM

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Okay, so you're creating a Stripe Subscription with that code. Stripe Subscriptions are part of Stripe Billing.

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https://stripe.com/billing

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So you're using Stripe Billing.

random flare Dec 22, 2022, 7:34 PM

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oh okay

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I thought it was extra charge

steel herald Dec 22, 2022, 7:35 PM

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It is: https://stripe.com/billing/pricing

random flare Dec 22, 2022, 7:44 PM

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ok I see

random flare Dec 22, 2022, 8:03 PM

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But essentially, if 3DS is setup properly, there should be no issue with payments made from India?

ivory pumice Dec 22, 2022, 8:08 PM

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👋 hopping in since rubeus had to head out

random flare Dec 22, 2022, 8:08 PM

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ok!

ivory pumice Dec 22, 2022, 8:12 PM

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Just to be clear you either have an india or international account, and you want to accept recurring payments from india cardholders, right?

random flare Dec 22, 2022, 8:17 PM

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I am based in the USA

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but accept payments from all over, and want to accept reccuring payments from india cardholders

ivory pumice Dec 22, 2022, 8:20 PM

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Yeah, so you'll need to look into the mandates flow (which is needed for anyone accepting recurring payments from india cardholders):

random flare Dec 22, 2022, 8:48 PM

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ok I am checking those out, thanks

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Users need to receive a pre-debit notification at least 24 hours before the actual charge with the exact debit amount mentioned.

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Does this just mean an email will be sent to the user

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?

ivory pumice Dec 22, 2022, 8:56 PM

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Yes, an email will be sent to the user - we go into more detail about how the pre-debit notifications work here: https://stripe.com/docs/india-recurring-payments#trigger-predebit-notification

random flare Dec 22, 2022, 8:57 PM

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thanks

#Cory