truuutipz | Stripe Developers | Page 1

obsidian heathBOT Dec 12, 2022, 10:08 PM

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lament mural Dec 12, 2022, 10:11 PM

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Hi there!

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Hm, could you share a subscription ID? Canceling a subscription means no new invoices should be generated for that subscription. If the customer had any separate pending invoice items, those would still be invoiced at the end of the billing cycle.

inner lodge Dec 12, 2022, 10:16 PM

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Yes one moment

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@lament mural sub_1MEJcMJ85cqQfSXbhb3FT0it

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Also, I think this test account had a separate pending invoice item but we convert to invoice now

lament mural Dec 12, 2022, 10:24 PM

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This subscription is still active/not canceled. I see a subscription item was deleted but that's separate from the subscription's status. Could you share a bit more about what your ultimate goal is with this subscription?

inner lodge Dec 12, 2022, 10:24 PM

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So if a customer were to go from free trial bundle to a freemium bundle, we update the same subscription

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Is that why a customer's charged when a free trial subscription is canceled?

lament mural Dec 12, 2022, 10:30 PM

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I see an update was made to this subscription, with a trial_end value of now

inner lodge Dec 12, 2022, 10:30 PM

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I see a prorated adjustment occurred as well for this subscription. Does that mean a customer get refunded?

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Yes that's correct. We wanted to update the same subscription object that's why.

lament mural Dec 12, 2022, 10:45 PM

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Just to be clear, is your intent to move the customer from the trial of the $750.00 price to the $0.00 price?

lament mural Dec 12, 2022, 10:46 PM

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inner lodge I see a prorated adjustment occurred as well for this subscription. Does that me...

The customer didn't get refunded but has a $750 credit to use for their next invoice. This isn't really helpful since their next invoice will be $0.00, and future invoices will continue to be $0.00 while they remain on the new price

inner lodge Dec 12, 2022, 10:56 PM

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I think my team has decided to just cancel free trial subscription completely and create a new subscription with whatever the customer wants to purchase. That way we won't deal with the prorated adjustments and the customer won't be charged

lament mural Dec 12, 2022, 11:00 PM

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got it. I recommend looking at this: https://stripe.com/docs/billing/subscriptions/upgrade-downgrade#changing

you'll want to edit the price on the existing subscription item, as opposed to adding a new subscription item with a different price. alternatively, you can look into using subscription schedules: https://stripe.com/docs/billing/subscriptions/subscription-schedules/use-cases#upgrading-subscriptions

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