#novakinn-schedule-problem

1 messages · Page 1 of 1 (latest)

hollow ironBOT
livid plover
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novakinn-schedule-problem

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hey @winged aurora I can try, what's the issue?

winged aurora
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Hello

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So i am working with a subscription that bills once a week every wednesday

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And the client can change upgrade or downgrade plans whenever he wants

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So I want to charge the customer immediately when they subscribe. However, I want to bill them every single wednesday after they subscribe, so I use a trial to make sure that happens. However, if a customer upgrades their subscription in that trial period, I still want to bill them upon upgrading.

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I am currently looking at subscription schedules to try and make it easier but i am having some trouble

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is subscription schedules the best way to do it?

livid plover
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if I subscribe on Sunday, what do I pay upfront? Sunday -> Wednesday, or a full cycle?

winged aurora
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great question that is what i am having problems with

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its a full cycle

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so

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If you subscribe sunday you pay sunday -> 2nd wednesday

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so say if you subscribe today friday 9th you pay upfront and your next bill would be until wednesday 21st

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and then all your next bills would be every wednesday of the week

livid plover
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would you consider changing that? 😅

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because it's going to be super painful otherwise

winged aurora
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jajaja thank you for the honesty

livid plover
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I'm talking to my colleagues about it to make sure but I don't think we support that kind of flow today yet

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but if you charged upfront for just the partial period it'd work

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yeah my colleagues said the same thing, we don't support charging for more than one period at a time, so you cna't get that "full week + extra days" and still get proration and all that

winged aurora
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Okay so then just verify with me if this is the best solution

winged aurora
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the problem is that if clients change their subscription while on that trial they wont get charged for the upgrade immediately

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so should i just disable the button until wednesday 21st?

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the "change plan" button

livid plover
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yeah or calculate the proration yourself I think

winged aurora
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Okay! so what you are saying is that i can calculate the proration myself and just charge them outside of the subscription?

livid plover
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You can create an Invoice and charge them as part of the Subscription too but yes it's messy because you have to calculate it all

winged aurora
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Yeah but i think it is my only option

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Could you send me the link for charging them as part of the subscription or outside of the subscription please!

livid plover
winged aurora
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Okay last question

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so if i link it to the subscription will it get paid immediately or until the trial period ends?

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Because i want it to get paid immediately

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I want to ignore the trial period. I just use that to se the billing day to wednesday

livid plover
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you can create and finalize and pay the Invoice directly

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try it all in Test mode you'll see!

winged aurora
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okay perfect i will

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thank you so much for your help!

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Have a good night