#dexter.lautenbach

1 messages · Page 1 of 1 (latest)

median radishBOT
dreamy dust
#

Hello 👋
I've not seen that error before 🤔
Can you share the PaymentIntent ID that this occurred to along with Serial number of the reader?

still onyx
dreamy dust
#

Thanks, give me some time to look into this.

#

Hmm nothing is jumping out as such to me thus far
Was this a one-time thing or are your running into this with all interac payments?

still onyx
#

so far it has been a one time thing.
We like to try and catch as many errors as possible. But when we aren't even sure what the error is, hard to determine how to handle it

brave sundial
#

Gotcha, thanks for the info. Will see if I can find more on this. If I can't it may be best to open a ticket so we can take a deeper look

#

Will get back with what I can find

#

I am having trouble finding more on this. Going to try to pull in one more colleague

#

Do you have the other ID of the payment that succeeded here?

brave sundial
#

Hey @still onyx apologies I wasn't able to find much here. Would you be able to open a ticket at https://support.stripe.com/?contact=true so that we can look further in to this issue?

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.