#monobot
hexed hemlock
rare storm
Hi! Let me help you with this.
late relic
🙏
rare storm
Could you please share the Payment Intent ID?
timid monolith
i want strip gateway for bloging website to collect support funds
timid monolith
Could you please share the Payment Intent ID?
i want strip gateway for bloging website to collect support funds
new account
rare storm
@late relic looking into it
I don't see that you provide a source in this request. Are you trying to charge the customer's default payment method?
late relic
I guess, we never set the payment method
timid monolith
i allready send you my problem
i want strip gateway for bloging website to collect support funds
rare storm
@timid monolith please let's talk in the other thread
rare storm
@late relic how are you collecting payment information?
late relic
Could you please rephrase?
Don't understand what you mean with "collecting payment information"
On our case when the users consumes the plan, we charge them manually.
then based on the webhook actions we act accordingly
rare storm
I mean, how are you collecting card details from a customer?
Do they select a plan and then enter their card details?
late relic
Yes, when they subscribe we sent them to stripe where you collect that payment data, we dont hold them on our system ourselves
this specific client has a long history of successful and failed payments,
rare storm
Are you using Stripe Billing for this? https://stripe.com/docs/billing
late relic
no, for old customers we have direct charges
rare storm
Could you please share an example of successful payment?
late relic
👀
rare storm
A request or payment intent ID req_xxx or pi_xxx
late relic
looking for them ... please hold on a while 🙏
rare storm
Sure, no worries
late relic
So this charge was for other client using the same procedure
ch_3LcJ2fLRvTdp0n7H1f6dn7Z2
is this what you are looking for?
rare storm
Yes, thank you! Let me check
late relic
😍
late relic
Sorry, has to jump into a Q Call.
Anything else on this?
rare storm
Still looking!
late relic
😅 sorry,
fathom gale
👋 taking over for my colleague. Let me catch up.
late relic
👍
fathom gale
would you mind summarizing the Q please?
late relic
The summary is:
We have received a charge error for a client with some previous existing payment history.
The error is:
{
"error": {
"code": "payment_method_unexpected_state",
"doc_url": "https://stripe.com/docs/error-codes/payment-method-unexpected-state",
"message": "The source you provided is not in a chargeable state.",
"request_log_url": "https://dashboard.stripe.com/logs/xxxxxx",
"type": "invalid_request_error"
}
}
What are the pin points to check when this happens and how to solve?
We use direct charge for this specific client (not subscriptions) and the customer has already a long history of charges, we don't collect the customer's payment method, just let stripe take the default from them.
This is a charge ch_3LcJ2fLRvTdp0n7H1f6dn7Z2 for other client using the same procedure.
Thanks!!
fathom gale
would you mind sharing the request_log_url please?
fathom gale
looking into it now
ok so basically the customer's default source is an ach_credit_transfer with a status pending
meaning that it is not ready to be used now
late relic
according to the stripe dashboard the default is the card
(Also say status available.)
Sorry don't understand.
fathom gale
with the Charges API we rely on the Customer's default source which is in this case the ACH credit transfer
late relic
Understand, and why it says default in the portal?
Because that is our default?
fathom gale
Charges is a very old API now and is soon to be deprecated I really urge you to migrate to Payment Intents
this would solve most of your problems
late relic
Thanks a lot.
Please consider the ticket solved then.
💟
fathom gale
as for the ACH Credit Transfer being available let me double check if something has changed in the past couple of minutes
let me know if you need any more help
late relic
no, thanks for your support