KianBrose | Stripe Developers | Page 1

hasty chasmBOT Nov 23, 2022, 11:16 AM

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reef compass Nov 23, 2022, 11:16 AM

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Good morning/evening

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Here's the situation, I offer a service with the possibility of getting paid after having provided the service

chilly mesa Nov 23, 2022, 11:17 AM

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👋 happy to help

reef compass Nov 23, 2022, 11:17 AM

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But the service is something I can cancel at any time

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So my usual terms of service state that should payment not be received 2 hours from when the order was fulfilled, changes will be reverted

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Is 2 hours a realistic timeframe for a delayed payment method to activate a webhook?

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Or what kind of timeframe do these delayed payment methods tend to take?

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I'll be back in a minute

chilly mesa Nov 23, 2022, 11:19 AM

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reef compass Is 2 hours a realistic timeframe for a delayed payment method to activate a webh...

I'm not sure we have a timeframe for this

reef compass Nov 23, 2022, 11:20 AM

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I see

chilly mesa Nov 23, 2022, 11:20 AM

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it's really up to the customer

reef compass Nov 23, 2022, 11:20 AM

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How does it tend to work if I may ask? / How does Stripe get notified about the payment succeeding/failing?

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I mainly mention it because I had a customer pay over 8 hours ago and the webhook as not come in yet

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The only reason cancellation was avoided is because I was sent a picture of the receipt manually

chilly mesa Nov 23, 2022, 11:21 AM

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hmmm that's interesting

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would you mind sharing the PaymentIntent id?

reef compass Nov 23, 2022, 11:21 AM

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Yes one moment

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pm_1M73rfAbuPr55TmTeq5LkyLa

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Is this the one?

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It is marked as incomplete

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And I was sent this physical receipt from the customer

chilly mesa Nov 23, 2022, 11:23 AM

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pm_1M73rfAbuPr55TmTeq5LkyLa this is the payment method

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I need the pi_xxx

reef compass Nov 23, 2022, 11:23 AM

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Oh okay one moment

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pi_3M73rgAbuPr55TmT1K6ze6US

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As for the webhook I am capturing both the checkout complete and async payment succeeded

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with respective code for client activation

chilly mesa Nov 23, 2022, 11:24 AM

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sure thing

reef compass Nov 23, 2022, 11:24 AM

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reef compass pi_3M73rgAbuPr55TmT1K6ze6US

This payment intent did activate the checkout.session.completed with the "unpaid" payment status

chilly mesa Nov 23, 2022, 11:25 AM

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just give me a moment to check everything

reef compass Nov 23, 2022, 11:25 AM

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Understood

chilly mesa Nov 23, 2022, 11:27 AM

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we haven't received any confirmation from OXXO yet

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this is why you haven't received a webhook event

reef compass Nov 23, 2022, 11:28 AM

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Oh understood

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So incomplete means that OXXO hasn't sent the confirmation yet?

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As in, it's possible the client paid but it's just unconfirmed?

chilly mesa Nov 23, 2022, 11:32 AM

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I think so

reef compass Nov 23, 2022, 11:33 AM

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Got it

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Thank you for your assistance today!

chilly mesa Nov 23, 2022, 11:33 AM

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no worries, let me know if you need any more help

#KianBrose