corinne | Stripe Developers | Page 1

undone robinBOT Nov 17, 2022, 9:46 AM

#

pastel spindle Nov 17, 2022, 9:50 AM

#

hi! do you have an example of a subscription sub_xxx that you cancelled and charged something you didn't expect, and the invoice ID in_xx for that charge?

umbral helm Nov 17, 2022, 9:53 AM

#

just getting this - please don't close this ticket.

umbral helm Nov 17, 2022, 10:29 AM

#

Sorry, I can't get one right now.

#

Can you tell me if we have a product with a flat fee and the subscription is cancelled on this, will the cost be prorated?

silver rapids Nov 17, 2022, 10:31 AM

#

Hi! I'm taking over this thread.

#

You mean if the user will be refunded for the unused time on the flat fee?

umbral helm Nov 17, 2022, 10:33 AM

#

If we have a monthly billing cycle (say 30 days) and the customer decides on a product that is $30 for the month, but they cancel after 15 days, I would expect them to be sent a bill for $15

silver rapids Nov 17, 2022, 10:45 AM

#

So what happens in this case is we could add $15 to the customer balance. So it's not really a refund. https://stripe.com/docs/billing/customer/balance
And next time this customer has an invoice, we will deduct these $15 from the total.

umbral helm Nov 17, 2022, 10:51 AM

#

So we can't prorate this cost automatically/

silver rapids Nov 17, 2022, 10:53 AM

#

What do you mean? If they cancel after 15 days, we do a proration by adding the unused funds to the customer balance.

#

Also

When someone upgrades, we cancel their original subscription and then start a new one
Why do you cancel then re-create? Why not update the existing subscription directly?

umbral helm Nov 17, 2022, 10:54 AM

#

But I don't want to charge them for the unused funds, I just want to charge them for the 15 days.

umbral helm Nov 17, 2022, 10:54 AM

#

silver rapids Also > When someone upgrades, we cancel their original subscription and then s...

This is just due to our set up.

#

We don't want to have to issue refunds. Why can't we just have Stripe charge them based upon monthly fixed rate/no days in billing cycle*no days user subscribed

silver rapids Nov 17, 2022, 10:56 AM

#

I'm sorry but I don't understand the issue. Can you give a concrete example of what exactly you are trying to accomplish? What do you want to happen when the subscription is canceled after 15 days?

umbral helm Nov 17, 2022, 10:56 AM

#

If we have a monthly billing cycle (say 30 days) and the customer decides on a product that is $30 for the month, but they cancel after 15 days, I want them to be sent an invoice for $15

silver rapids Nov 17, 2022, 10:57 AM

#

But in that case they already paid $30 upfront, correct?

umbral helm Nov 17, 2022, 10:57 AM

#

No, as we bill them at the end of the billing cycle

#

They have cancelled within the middle of the billing cycle

silver rapids Nov 17, 2022, 10:58 AM

#

No, as we bill them at the end of the billing cycle
Oh sorry, I missunderstood that part! Let me run some tests to see how this works.

umbral helm Nov 17, 2022, 10:58 AM

#

Thanks

silver rapids Nov 17, 2022, 11:02 AM

#

Yes in that case, when you cancel the subscription, nothing is charged.

#

But a workaround would be to add 2 price to your subscription: a flat fee paid (paid at the begining of the month), and then the metered price (paid at the end of the month)

#corinne