Mist | Stripe Developers | Page 1

stone hamletBOT Nov 11, 2022, 3:02 PM

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ruby fox Nov 11, 2022, 3:03 PM

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Hello 👋
Have you referred to our account balances docs already?
https://stripe.com/docs/connect/account-balances

foggy marsh Nov 11, 2022, 3:04 PM

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This is with regards to the main platform account

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If I log into the dashboard in test mode, it says 4k balance

ruby fox Nov 11, 2022, 3:05 PM

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do you have an account ID I can take a look at?

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If it shows up under Will be available soon then those funds are not ready to be transferred yet.

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If you're using Separate Charges and Transfers as your connect charge flow then you can create transfers from your pending balance using source_transaction parameter
https://stripe.com/docs/connect/charges-transfers#transfer-availability

foggy marsh Nov 11, 2022, 3:07 PM

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How do I give you the main platform account ID?

ruby fox Nov 11, 2022, 3:08 PM

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You can go to your profile and scroll down
https://dashboard.stripe.com/settings/user

The account ID should start with acct_xxx or something similar

foggy marsh Nov 11, 2022, 3:08 PM

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I was trying to simulate a transfer from the main platform ID to a connected account ID

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ok from the settings, I have this: acct_1I8SosKx6aHD40kg

ruby fox Nov 11, 2022, 3:11 PM

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Ah its because you're on automatic payout

foggy marsh Nov 11, 2022, 3:11 PM

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I guess I am trying to understand if a similar situation will happen on live where we want to pay out our connected account merchants but funds are locked in pending

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Ah ok, please explain a bit more

ruby fox Nov 11, 2022, 3:14 PM

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You don't have any accumulated balance as you have automatic payout enabled which means whatever balance you have will be paid out daily. You can change your payout settings to manual to accumulate balance and create transfers then.

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The option is under more dropdown menu

foggy marsh Nov 11, 2022, 3:15 PM

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Right I see, so the pending in this case means it's being prepared to be paid out so hence not available?

ruby fox Nov 11, 2022, 3:15 PM

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yup more or less

foggy marsh Nov 11, 2022, 3:16 PM

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Ok that makes sense and just to clarify, we will have the same issue even if we do automatic with a longer period? Say monthly?

ruby fox Nov 11, 2022, 3:17 PM

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It also says that on the error too.

we will have the same issue even if we do automatic with a longer period? Say monthly?
I think that should allow you to accumulate enough balance to create a transfer.

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Can you expand on why you're choosing Separate Charges and Transfers flow over direct/destination charges?

foggy marsh Nov 11, 2022, 3:18 PM

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Ok will pass this on, I don't actually have the option in test mode, so will hopefully the payout schedule change in live will also reflect in test?

ruby fox Nov 11, 2022, 3:19 PM

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I think test mode and live mode settings are different. I wonder if you're logged in as an admin or if you have a different role.

foggy marsh Nov 11, 2022, 3:20 PM

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Yeah sure, the reason being is that we want to hold the funds for a few days in order to allow cancellations and returns to avoid back and forth funds transfer. Our main worry is if we paid out immediately to the connect merchant, they get their balance paid daily to their bank and we might not be able to issue any refunds because it's left their stripe account

foggy marsh Nov 11, 2022, 3:20 PM

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ruby fox I think test mode and live mode settings are different. I wonder if you're logge...

I have the developer role

ruby fox Nov 11, 2022, 3:23 PM

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I have the developer role
yeah that might be it, admin role should be able to see it I guess.

Yeah sure, the reason being is that we want to hold the funds for a few days in order to allow cancellations and returns to avoid back and forth funds transfer. Our main worry is if we paid out immediately to the connect merchant, they get their balance paid daily to their bank and we might not be able to issue any refunds because it's left their stripe account
Ah ok ok makes sense. With destination charges you could handle refunds by reversing the transfer but in that case, if the funds have already left their account balance then it will create a negative balance on the connected account. Which would be either covered by future payouts or by debiting their external bank account.
https://stripe.com/docs/connect/destination-charges#issuing-refunds

foggy marsh Nov 11, 2022, 3:25 PM

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Right, will the same concept work for transfer reversals? As in right now when we have a late refund request, we will refund the charge back to the customer but then attempt a transfer reversal of the same amount. If we can reverse the transfer, will it also put them into a negative balance?

ruby fox Nov 11, 2022, 3:26 PM

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I believe so, yes.

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Oh no, wait. I think the transfer reversal with Separate Charges & Transfers would fail if the connected account balance is lower.

It is only possible to reverse a transfer if the connected account’s available balance is greater than the reversal amount or has connected reserves enabled.
https://stripe.com/docs/connect/charges-transfers#reversing-transfers

foggy marsh Nov 11, 2022, 3:28 PM

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Ok great thanks for all your help, I think we will seriously consider the direct destination charge with our commission, it will simplify our flow if we can minimise the refund risk using negative balance

ruby fox Nov 11, 2022, 3:29 PM

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NP! 🙂 happy to help
Good luck

foggy marsh Nov 11, 2022, 3:29 PM

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ruby fox Oh no, wait. I think the transfer reversal with Separate Charges & Transfers wou...

Hmm in that case will have to look at the direct charge solution

ruby fox Nov 11, 2022, 3:32 PM

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👍

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An option here would be to use Account Debit (if you're eligible) in case transfer reversal fails.
https://stripe.com/docs/connect/account-debits

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I have to step away now so I'll archive the thread soon, feel free to reach out to use in #dev-help should you have any follow up questions 🙂

foggy marsh Nov 11, 2022, 3:36 PM

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Yep thanks for your help

#Mist