ptman | Stripe Developers | Page 1

tired tokenBOT Nov 10, 2022, 2:10 PM

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cedar plinth Nov 10, 2022, 2:10 PM

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Hi 👋 what trouble are you encountering?

karmic bramble Nov 10, 2022, 2:10 PM

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we switched from card element to payment element

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testing with card and google pay seems to work

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so I don't think we've managed to mess it up too badly

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but apple pay

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on one iphone we can't select apple pay, it's not visible

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on another apple pay can be selected, but we just can't proceed further

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any ideas what could be wrong?

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we did the domain verification

cedar plinth Nov 10, 2022, 2:13 PM

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Domain verification is usually the big hurdle other than making sure the device you're using has a card already set up on it. Is your test site publicly accessible where I can take a look at it?

karmic bramble Nov 10, 2022, 2:14 PM

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sure

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lcdev.carecode.net

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unfortunately the language is finnish

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ok, so you can get to the situation like this:

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https://lcdev.carecode.net/reseptin-uusiminen

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click on the yellow button

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there's a form for renewing prescriptions

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the first field is the medicine

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e.g. burana works as a search

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the text field can be anything and the checkbox needs to be checked

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pick any doctor by clickin on yellow "valitse" (select)

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click on yellow button, which takes you to (test environment) for strong electronic authentication

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"aktia" is the selection which just lets you click and proceed

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(jatka is continue/proceed)

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and then you're presented with the payment element

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sorry for it being so many steps

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but there are many requirements for making online health related interactions secure

cedar plinth Nov 10, 2022, 2:22 PM

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Totally understand!

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I think I missed something though, didn't see a Payment Element rendered, trying again.

karmic bramble Nov 10, 2022, 2:25 PM

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thank you for your patience

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I think you made it

cedar plinth Nov 10, 2022, 2:30 PM

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Yup I think I did, but I'm also not seeing Apple Pay being displayed (double checking I have it set up right on my machine as it's new).

karmic bramble Nov 10, 2022, 2:31 PM

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is there a waiting period after submitting the domain to apple?

cedar plinth Nov 10, 2022, 2:31 PM

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No, it's nearly instant.

karmic bramble Nov 10, 2022, 2:37 PM

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and where in the process is that domain being correctly set up relevant?

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since apple pay is offered as a choice on one of our iphones

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I would assume it either isn't checked or it is correctly set up by then

cedar plinth Nov 10, 2022, 2:40 PM

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It comes into play when the Payment Element is rendered and a check is done with Apple to confirm whether the domain is set up to accept Apple Pay.

karmic bramble Nov 10, 2022, 2:41 PM

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would the result of said check be logged anywhere?

cedar plinth Nov 10, 2022, 2:41 PM

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I don't think so, and they would just say something like applePay: false if we did find them.

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Nothing is jumping out at me as being wrong with your setup. I'm reaching out to teammates to have them double check.

karmic bramble Nov 10, 2022, 2:44 PM

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thank you

chrome scaffold Nov 10, 2022, 2:45 PM

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👋 taking over for my colleague. Let me catch up.

karmic bramble Nov 10, 2022, 2:45 PM

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hi tarzan

chrome scaffold Nov 10, 2022, 2:46 PM

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would you mind trying this for me please? could you visit https://stripe.com/docs/stripe-js/elements/payment-request-button on the iPhone device and see whether the Apple Pay button is visible on the top of that page?

Payment Request Button

Collect payment and address information from customers who use Apple Pay, Google Pay or Link.

karmic bramble Nov 10, 2022, 2:46 PM

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wilco

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ah, probably no saved card?

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I guess I thought I would be prompted

chrome scaffold Nov 10, 2022, 2:48 PM

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karmic bramble ah, probably no saved card?

yes that was what I was thinking

karmic bramble Nov 10, 2022, 2:51 PM

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ok, now i get apple pay button on the documentation page

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but still not shown in our app

chrome scaffold Nov 10, 2022, 2:52 PM

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ok that's fair

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but at least we know that it should technically work on that phone

karmic bramble Nov 10, 2022, 2:53 PM

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and on the other phone it's possible to select apple pay in the payment element

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but the payment element submission doesn't seem to work

chrome scaffold Nov 10, 2022, 2:54 PM

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do you have any error messages popping up?

karmic bramble Nov 10, 2022, 2:54 PM

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none

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and none logged via sentry

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and with some test cards we get the appropriate errors

chrome scaffold Nov 10, 2022, 2:55 PM

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ok let me dig further then

karmic bramble Nov 10, 2022, 2:56 PM

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thank you

chrome scaffold Nov 10, 2022, 3:05 PM

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I'm not seeing the Payment Element

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would you mind showing me a screenshot of what you see on that page and a screenshot of the error as well please

karmic bramble Nov 10, 2022, 3:08 PM

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huh

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this is how the payment element looks like to me on the phone where apple pay isn't an option

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this is how apple pay is shown as an option on the other phone

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and then I'm stuck at this screen

graceful yew Nov 10, 2022, 3:18 PM

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👋

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Took a look at your site and looks like you are using Direct Charges on a Connected Account, correct?

karmic bramble Nov 10, 2022, 3:19 PM

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yes

graceful yew Nov 10, 2022, 3:19 PM

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Doesn't look like your registered the domain correctly on the Connected Account. The domain must be registered by the platform like so: https://stripe.com/docs/stripe-js/elements/payment-request-button?client=react#react-using-with-connect

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Looks like you registered the domain via the Connected Account's keys or Dashboard.

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So yeah, you'll want to delete the domain registration

karmic bramble Nov 10, 2022, 3:20 PM

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we tried both, if I'm not mistaken

graceful yew Nov 10, 2022, 3:20 PM

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And re-register using your platform's API key

karmic bramble Nov 10, 2022, 3:20 PM

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ah, so remove both from platform and connected account and re-add on the platform account?

graceful yew Nov 10, 2022, 3:21 PM

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Nope sorry

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Remove from Connected Account

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then re-register on Connected Account but using the platform's API keys and passing the Stripe Account header

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Don't register on Connected Account using the Dashboard or the Connected Account's API keys

karmic bramble Nov 10, 2022, 3:22 PM

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do we need to do this for each connected account?

graceful yew Nov 10, 2022, 3:24 PM

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Yep you'll need to register via the platform for each Connected Account

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But you only need to do it once

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So you basically just do it as a part of onboarding

karmic bramble Nov 10, 2022, 3:24 PM

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and for each we have already onboarded previously

graceful yew Nov 10, 2022, 3:25 PM

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Yep

karmic bramble Nov 10, 2022, 3:27 PM

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"The account acct_1GSMFmJU9SZr1WsC was a test account created with a testmode key, and therefore can only be used with testmode keys."

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so we need a test connected account created with live keys?

graceful yew Nov 10, 2022, 3:33 PM

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Yes

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In order to test Apple Pay you do need a live account because you have to register the domain in live mode

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So you would create a live account but then just use it in test mode. You shouldn't need to actually fill out the application to use it for test mode

karmic bramble Nov 10, 2022, 3:42 PM

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thank you

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that finally did the trick

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none of the other documents seemed to mention connected accounts

graceful yew Nov 10, 2022, 3:45 PM

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Yeah it is a bit complex with Connect. Agreed we could make this more prominent

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I'll file some feedback

karmic bramble Nov 10, 2022, 3:49 PM

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another thing, can I only add one webauthn security key to my account?

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it seems I cannot add two (my primary + backup)

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I'm also really worried about you not even seeing the payment element

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and no errors? (not in our sentry either)

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it will be a big problem if payment element isn't working for our customers

graceful yew Nov 10, 2022, 3:54 PM

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What do you mean by webauthn security keys exactly?

karmic bramble Nov 10, 2022, 3:54 PM

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2nd factors to the dashboard

graceful yew Nov 10, 2022, 3:54 PM

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And I don't understand "payment element not working"... it does work here.

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It just won't show Apple Pay if the domain is not correctly registered

karmic bramble Nov 10, 2022, 3:54 PM

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ok, great that it works

graceful yew Nov 10, 2022, 3:55 PM

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Oh you are asking about Dashboard 2fa

karmic bramble Nov 10, 2022, 3:55 PM

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I was just thinking about your "I'm not seeing the Payment Element"

graceful yew Nov 10, 2022, 3:55 PM

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Ah that was my colleague. I think they navigated to the wrong page in your site

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Took me a few tries with those steps 🙂

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For the 2fa stuff you will be better off talking to our Support team (https://support.stripe.com/contact/login) as we really don't know much about the Dashboard since we focus on the API

karmic bramble Nov 10, 2022, 3:56 PM

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ok

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thanks a bunch

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have a good one

#ptman