Cliff BhadBurger | Stripe Developers | Page 1

tender haloBOT Nov 7, 2022, 9:28 PM

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civic basin Nov 7, 2022, 9:36 PM

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Hi there! The "test mode" toggle you see in the Stripe Dashboard only controls the Dashboard view

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When integrating with Stripe, the API keys you use are what determine whether a request was made in live mode or test mode

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https://stripe.com/docs/keys

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Calls made with your sk_live... and pk_live... keys are live mode calls

glass dagger Nov 7, 2022, 9:37 PM

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ok thats what i was thinking let me change them i thought did that but maybe i forgot

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it says its in live mode tho?

civic basin Nov 7, 2022, 9:41 PM

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Interesting. Do you have a request ID (req_...) that I can review?

glass dagger Nov 7, 2022, 9:41 PM

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i can share a pic if that helps?

civic basin Nov 7, 2022, 9:42 PM

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Picture of what exactly? Please refrain from sharing your keys, as this is a public channel

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If you don't have a request ID handy, your Stripe account ID (acct_...) can help

glass dagger Nov 7, 2022, 9:42 PM

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thats why i asked first i didnt want to relive anything

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where do i get those at?

agile steppe Nov 7, 2022, 9:44 PM

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glass dagger where do i get those at?

go to https://dashboard.stripe.com/dashboard, turn off test mode and you'll see the "Publishable key" and "Secret key"

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

civic basin Nov 7, 2022, 9:44 PM

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Here's where you can get a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

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Your account ID is visible in the Dashboard as well - https://dashboard.stripe.com/settings/user
Scroll to the bottom of this page to see the account ID(s) for your merchant accounts

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A quick step back though: each Stripe merchant account has two pairs of API keys. Live mode keys start with sk_live... and pk_live.... Test mode keys start with sk_test... and pk_test...

glass dagger Nov 7, 2022, 9:49 PM

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ok i found the account ID is that save to share or no?

thorny sluice Nov 7, 2022, 9:59 PM

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Hello! I'm taking over and catching up...

glass dagger Nov 7, 2022, 10:00 PM

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ok

thorny sluice Nov 7, 2022, 10:00 PM

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Okay, so you've got a payment showing up in test mode but you think it should be in live mode? Do you have the ID of the payment?

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Like pi_...?

glass dagger Nov 7, 2022, 10:05 PM

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no one made a payment i just made test payments

thorny sluice Nov 7, 2022, 10:06 PM

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Okay, can you clarify the issue/question? I'm not sure I understand how I can help.

glass dagger Nov 7, 2022, 10:06 PM

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ok give some time to type it out

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The site is live but with the payment is in test mode and I thought i took it out of test mode

thorny sluice Nov 7, 2022, 10:12 PM

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Okay, how can I help you?

glass dagger Nov 7, 2022, 10:14 PM

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how can i take it out of test mode

thorny sluice Nov 7, 2022, 10:14 PM

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Did you build the site? Meaning did you write the code that powers the site?

glass dagger Nov 7, 2022, 10:15 PM

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i used wordpress

thorny sluice Nov 7, 2022, 10:15 PM

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Did you use a Stripe plugin of some sort?

glass dagger Nov 7, 2022, 10:16 PM

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yes

thorny sluice Nov 7, 2022, 10:16 PM

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Which plugin? Who made the plugin?

glass dagger Nov 7, 2022, 10:19 PM

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thorny sluice Nov 7, 2022, 10:20 PM

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WooCommerce has documentation here which explains how to enable and disable test mode: https://woocommerce.com/document/stripe/

#Cliff BhadBurger