johan

[subtle musk]

I can try, what's up?

[hasty lotus]

Perfect thank you

So we're a platform and we manage connected accounts that they're essentially our customers. We want to migrate another connected account with customers using another payment processor. how do we do this on behalf of them? since they don't have their own stripe dashboard and they can't fill this form https://support.stripe.com/contact/email?topic=migrations if they don't have an account that they're logged in

in other words, we want to migrate that customer using a different payment processor over to our software as a new connected account including their clients and payment methods

[subtle musk]

so to make sure I understand, is the connected account in question here an Express/Custom account?

[hasty lotus]

in our software we create them as custom accounts

in the other software they use we don't know

there could be multiple scenarios here where the customer we're trying to migrate to our standard account as a connected account can have standard/custom or express account

[subtle musk]

I mean if it's a different payment processor they don't have a "Stripe connected account", they just have a merchant account with that processor I suppose?

[hasty lotus]

yeah exactly

so that's fine they can request the migration of customers and payment methods to their payment processor without any issues

what I don't understand is in our end. Since us, the platform create the connected account that they can use to receive payments

and those accounts are custom, it's invisible for the account holder

[subtle musk]

yes if it's Custom then it will indeed be complicated. We're not allowed to talk to custom account holders really. We'd have to go through you perhaps

this is something you want to write to https://support.stripe.com/?contact=true with and ask to talk to the Migrations team about your use case, or talk to your sales contacts for help since this is getting into the realm of needing some consulting/solutions architecting

if you want to keep it simple, onboard them all as Standard instead, that might also work

[hasty lotus]

as far as I know it's not complicated since I can just flag that the migration is going to a connected account in our platform account right?

How do I speak with the migration team there? I was onto them earlier but they just transferred me to email because they didn't have an answer

[subtle musk]

sounds like you are talking to them then?

like , they'll email you

the chat agents are not going to be able to help with something this complicated so they'll transfer you to email and escalate to the migrations team and they'll get back to you

[hasty lotus]

yeah I was just trying to find a clearer answer and this has helped a lot