thecodealchemist | Stripe Developers | Page 1

sleek quailBOT Nov 4, 2022, 9:53 AM

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forest torrent Nov 4, 2022, 9:53 AM

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Hi there!

cobalt fractal Nov 4, 2022, 9:53 AM

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Hi Soma. How are you today?

forest torrent Nov 4, 2022, 9:54 AM

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So you are trying to onboard new accounts, but you get the error message in the sreenshot above?

cobalt fractal Nov 4, 2022, 9:55 AM

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correct. All user's are facing the issue when tried coming to verification process for just 2nd time from the platform.

forest torrent Nov 4, 2022, 9:56 AM

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Can you share your platform account ID (acct_xxx)? It's at the top of this page: https://dashboard.stripe.com/settings/account

cobalt fractal Nov 4, 2022, 9:56 AM

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acct_1M0CgZFMLmVM64rJ

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there you go.

forest torrent Nov 4, 2022, 9:57 AM

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Thanks! Give me a few minutes to look into this.

cobalt fractal Nov 4, 2022, 9:57 AM

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take your time.

bronze copper Nov 4, 2022, 10:17 AM

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I don't think we can help you here since it's account specific, you should keep working with https://support.stripe.com/?contact=true on this.

cobalt fractal Nov 4, 2022, 10:18 AM

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all of the user's keep facing the same issue.

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And how can I unlock maximum attempts? I don't see the control setting anywhere.

bronze copper Nov 4, 2022, 10:19 AM

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it's not a setting really, it's some internal system of ours

cobalt fractal Nov 4, 2022, 10:20 AM

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how can I unblock the user so he can submit additional information again?

bronze copper Nov 4, 2022, 10:20 AM

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I don't know

cobalt fractal Nov 4, 2022, 10:25 AM

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well this is some new good use case for you to get to the bottom of this.

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Is there any stripe tech lead in this group to whom I can talk to?

bronze copper Nov 4, 2022, 10:28 AM

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cobalt fractal well this is some new good use case for you to get to the bottom of this.

my job is to help developers with specific coding API/questions, there are teams who are experts in the Identity Verification product

if you write to support you'll get escalated and they can help

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please do that, thanks!

cobalt fractal Nov 4, 2022, 10:29 AM

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I already tried 4 times, I got no luck resolving this issue.

bronze copper Nov 4, 2022, 10:29 AM

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sorry you had that experience, not much I can do about it unfortunately

#thecodealchemist