#od1n
opal kite
desert zodiac
Can you share the account creation request here?
stoic nacelle
desert zodiac
If you're trying to test, you can specify country=US there
stoic nacelle
If you're trying to test, you can specify `country=US` there
No, my vendors reside outside India, as with this account creation request, I don't have the data of their location or which country they belong to. I want them to update the location as per their will.
desert zodiac
Can you create a test account for me, and an account link and paste the request id for the account link here?
I can access the link url to try myself form outside india
stoic nacelle
Yes, wait
stoic nacelle
I can access the link url to try myself form outside india
desert zodiac
You can't share that link here -- discord consumes it
please share the req_123 request id after you create the account link in test mode
stoic nacelle
please share the req_123 request id after you create the account link in test mo...
req_wwimJ7DgGenv77
desert zodiac
Ok thank you, looking
Alright, unfortunately this is a known limitation with the onboarding flow at this time.
For now, I would advise you to ask the vendors to provide their country ahead of time to you so you can pre-populate that on the account creation call
stoic nacelle
For now, I would advise you to ask the vendors to provide their country ahead of...
An account creation with a country field gives an unknown Stripe API error.
desert zodiac
Can you share that request ID?
stoic nacelle
Can you share that request ID?
req_H99I7RLtEelrHO
stoic nacelle
Can you share that request ID?
Any updates?
desert zodiac
Yes, we're actively investigating this.
The request you made to create the US account is correct -- the failure is on our side
stoic nacelle
The request you made to create the US account is correct -- the failure is on ou...
Okay
stoic nacelle
Will this be taking time?
desert zodiac
Yes this will take some time to investigate. Can you please write in to our support team ( https://support.stripe.com/contact ) and mention my handle (synthrider) and a description of this issues we discussed, including the 5xx error on the request ID you shared. I can then find your email and share any updates with you.
stoic nacelle
Yes this will take some time to investigate. Can you please write in to our supp...
Okay
stoic nacelle
Hii, can a shift to Oauth Standard account flow resolve this for the time being?
small pond
This being onboarding standard accounts?
stoic nacelle
This being onboarding standard accounts?
Yes
small pond
Will work yes, in that you don't hit that endpoint directly
But not sure if under the hood it may still be 'broken' because of whatever ongoing issue is impacting your account
Worth trying!
stoic nacelle
Worth trying!
Okay, what is a way to test the onboarding flow as a US customer to see whether it is broken or not?
small pond
You'd construct an OAuth URL using the test client ID from the Dashboard: https://stripe.com/docs/connect/oauth-standard-accounts#integrating-oauth
stoic nacelle
You'd construct an OAuth URL using the test client ID from the Dashboard: https:...
I have tried that. I constructed a stripe OAuth URL from connect dashboard with the country as US. When I complete the flow, Home Address is in India. Why is it prefilled with India?
pale gyro
Hi 👋 jumping in as my teammate needed to step away. When you click on your OAuth link, are you already logged into your Stripe dashboard? If so, the onboarding session is likely detecting your dashboard cookies and trying to link that account. Do you see the same behavior when accessing the link in an incognito window?
stoic nacelle
Hi 👋 jumping in as my teammate needed to step away. When you click on your OAut...
This works fine in the incognito window. Thanks!
pale gyro
Happy to help!