od1n

[rough ginkgo]

hi! unfortunately there are a lot of problems creating accounts from an Indian platform. I can only suggest trying again.

can you share that request log URL here please so I can look?

[dawn tulip]

https://dashboard.stripe.com/test/logs/req_JQ99WoQ0F0BjE4?t=1666955915

Also, if an account is created where the country of the onboarding account defaults to the platform's country, will the country be updated if users select a different country code?

[rough ginkgo]

you can't change the country

you can only change it that screenshot because you're using OAuth, which is not the same thing as what you're doing in stripe-cli

if you create an account in the API with a specific country , the user can't change the country

[dawn tulip]

Exactly, I don't specifically know the country of my users, so who ever wants to connect their account on our platform, goes through the same account creation API provided by Stripe where I explicitly do not pass any country as it can vary. In such a case, can my users update their account's country through a standard onboarding flow?

[rough ginkgo]

let me check

[rough ginkgo]

I checked this anyway and unfortuantely it's just a generic timeout internally, which happens when creating US accounts from IN platforms, I have raised this a lot internally but it's unfortunately really broken, you'd have to just keep retrying

[dawn tulip]

No worries

[dawn tulip]

Can you help me with this?

[rough ginkgo]

yes, I said 'let me check', I'm checking

[dawn tulip]

Yes!

[rough ginkgo]

ok, it defaults to the country your platform is in, but in the AccountLink flow the user can change the country, and that does change the country field on the Account object.

[dawn tulip]

This is the place right where the account will get updated depending on the location they choose.

[rough ginkgo]

well not exactly, it will look different since your screenshot is again OAuth

but it's something like that yes, I closed the tab I was using to test it, but it's just part of the flow, first step after you enter your email address and phone number

[dawn tulip]

Okay, thanks a ton!