#Jasperste
rigid jetty
vocal fern
An account id which we expected to get IDEAL payment_method but didn't acct_1Lo72UR8ddv5MIzd
forest fjord
👋 Thanks for reaching out
Let me check
It seems that you have 10 connected Accounts that they need to provide additional information in order to accept Ideal. You can see all missing information with a full account list. in your platform dashboard account:
https://dashboard.stripe.com/settings/payment_methods/connected_accounts
refer to Ideal section, expand it and you'll have a table summarizing this, and you can download a list of those accounts
vocal fern
Ah I see, I was expecting a notification somewhere.
This is very helpfull! Thanks a lot @forest fjord
Why isn't the connected account notified on that like it does for other things?
forest fjord
They aren't notified because you choose to manage the PaymentMethods of your connected accounts by your self, they have no access to that settings part in their dashboard
vocal fern
That's because we are using STANDARD account I guess?
wheat umbra
👋 taking over for my colleague. Let me catch up.
forest fjord
That's because we are using STANDARD account I guess?
No that's something you can customize in your dashboard
I'll let my colleague respond to your follow up Question for now, good luck 🙂
vocal fern
When discussing with the team a question did pop up. We see the account details had
"currently_due": ["individual.id_number"],
"ideal_payments": "inactive"
"details_submitted": true
The owner of the connected account had to search for the page where he finally found this (see screenshot)
since we do know on our side there is info missing, would it be possible to generate a direct url to the correct message (like the one from the screenshot). Otherwise every connected account is required to search themselves. Or at least have the message pop up on the main the dashboard?
In other words, how can we best let the connected account know that info is missing and help them out by providing some info / directions.
wheat umbra
👋 taking over for my colleague. Let me catch up.
wheat umbra
are you able to view this page https://stripe.com/docs/connect/keeping-accounts-compliant ?
vocal fern
No, unfortunately
Page not found!
Sorry, but the page you were looking for couldn't be found.
the idea basically is that you need to view the requirements on your accounts and based on that decide whether to send them back to on-boarding to collect the missing information
vocal fern
In this case the onboarding was already finished according to details_submitted. Would sending them to the onboarding again, while charges_enabled etc is already true, still start a process to enter missing details (only if they are required in this case for IDEAL)?
wheat umbra
yes if there are requirements that are currently due
https://stripe.com/docs/api/account_links/create#create_account_link-type (account_onboarding) and
https://stripe.com/docs/api/account_links/create#create_account_link-collect (currently_due)