#Holm

1 messages · Page 1 of 1 (latest)

hollow mesaBOT
fluid ibex
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👋 happy to help

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could you please share a bit more details?

tall marsh
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yes, we have updated the stripe module on our Magento to, and the last 7 days, the error rate on ourt webhook is 98%

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We can create payments, but all response to the webhook got 400 error. I talked with our hosting, and all things are good, and they tested it, and there is access

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we_1LuXaSFJIxm3YfWJIF35xZip

fluid ibex
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taking a look

tall marsh
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Its like the information sent from stripe does not match the info in magento or somehting

fluid ibex
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sorry still looking into it

tall marsh
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ok thanks

fluid ibex
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would you mind sharing your webhook endpoint code?

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it seems that it's your code that is generating this error and sending it to us. so I need to look at your code in order to be able to debug what's happening

tall marsh
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our code? it your official Magento2 module

fluid ibex
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We don't actually have a lot of knowledge on the different plugins in this channel. The best way is to contact https://support.stripe.com/?contact=true they might be able to get you your answer

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

tall marsh
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But this have been an issue for a week, when I talk to support, they say its a hosting problem, and my hosting says that is stripe that gives issues.

fluid ibex
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do you have already an ongoing ticket with our support? would you mind sharing your account id?

tall marsh
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acct_1IZGcaFJIxm3YfWJ

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I get this error #1 No signatures found matching the expected signature for payload [] []

fluid ibex
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I'm really not aware of how the webhooks code in WooCommerce work and if there was/or not a bug that was introduced lately

tall marsh
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Its Magento2

fluid ibex
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I would probably just wait a bit for the Stripe support to get back to you as they stated in their last communication to you

fluid ibex
tall marsh
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I can see you made two new releases since we updated a week ago,

fluid ibex
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I'm not aware of that, we at this channel only help with API integration with Stripe, we're not familiar with Plugins (official or not)

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I really wish I could help you

tall marsh
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damn

fluid ibex
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I'm terribly sorry but the best thing is to wait for an answer from the appropriate support team that will be in contact with as soon as they have an answer for you