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pliant scarabBOT Oct 24, 2022, 8:26 AM

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limpid rain Oct 24, 2022, 8:28 AM

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Hi there,
Could you please share your accountId and the webhook id ?

fossil cedar Oct 24, 2022, 8:30 AM

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account id: acct_1LRtzRC2yFXwnFoO
webhook id: we_1LwLjJC2yFXwnFoOnwcX3XjU

limpid rain Oct 24, 2022, 8:30 AM

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thanks for sharing let me take a look

fossil cedar Oct 24, 2022, 8:31 AM

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Thank you

limpid rain Oct 24, 2022, 8:33 AM

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It look like your endpoint is not responding successfully to the events. Here is some example:
https://dashboard.stripe.com/events/evt_1LwLbLC2yFXwnFoOhK14lw50
Refer to the Webhook attempts section for more details

fossil cedar Oct 24, 2022, 8:34 AM

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Thank you

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Actually the api exists and receives POST requests as expected.

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it works in dev environment. Can you monitor that what is wrong with my API endpoint

limpid rain Oct 24, 2022, 8:39 AM

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I just tested your endpoint, now it responds, but it looks like it didn't responded earlier, your endpoint responded with:

<html>
<head><title>502 Bad Gateway</title></head>
<body>
<center><h1>502 Bad Gateway</h1></center>
<hr><center>nginx/1.20.0</center>
</body>
</html>

Try to analyse the logs of that nginx and see what's causing the Bad Gateway exception

fossil cedar Oct 24, 2022, 8:40 AM

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If it works now, why it is still saying 'No webhook attempts in the past 15 days.'

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The server is live for 3 months and we do not have any api problems except from this one.

limpid rain Oct 24, 2022, 8:46 AM

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fossil cedar If it works now, why it is still saying 'No webhook attempts in the past 15 days...

When Stripe sent the webhook event at 2022-10-24 08:01:40 UTC
Your endpoint responded with 502 Bad Gateway Did you check your Nginx proxy logs?
In the link I shared above, you can see the two failed attempts
https://dashboard.stripe.com/events/evt_1LwLbLC2yFXwnFoOhK14lw50

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Do you have connect accounts ?

fossil cedar Oct 24, 2022, 8:48 AM

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I'm sorry I don't know what is connect accounts

limpid rain Oct 24, 2022, 8:48 AM

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Did you created a webhook and deleted it earlier ?

fossil cedar Oct 24, 2022, 8:49 AM

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limpid rain Did you created a webhook and deleted it earlier ?

Yes I did when I try to test webhooks

limpid rain Oct 24, 2022, 8:49 AM

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The event I shared was delivered to this webhook Id we_1LwLU4C2yFXwnFoOTAGSUJoJ but I'm seeing that it was deleted at 2022-10-24 08:02:02 UTC

fossil cedar Oct 24, 2022, 8:50 AM

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Do you want me to create new event? And I'll keep the webhooks as it is

limpid rain Oct 24, 2022, 8:50 AM

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For the new webhook, there is no event triggered after its creation

limpid rain Oct 24, 2022, 8:50 AM

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fossil cedar Do you want me to create new event? And I'll keep the webhooks as it is

Yeah try to create a new event

fossil cedar Oct 24, 2022, 8:50 AM

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When I came to checkout.session page it should create new event right?

limpid rain Oct 24, 2022, 8:51 AM

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You need to complete a checkout session in order to trigger an event

fossil cedar Oct 24, 2022, 8:51 AM

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How can I complete an event without making payment

limpid rain Oct 24, 2022, 8:52 AM

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Your webhook is listening to this event customer.updated Try to update a customer

fossil cedar Oct 24, 2022, 8:53 AM

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Ah now it works. Thank you a lot

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I thought I was triggering when I create a session.

limpid rain Oct 24, 2022, 8:54 AM

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Glad to hear that 🙂

fossil cedar Oct 24, 2022, 8:54 AM

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🙂

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just a quick question. When I create webhook, which one should I select. I need to update users at my database when they make payments.

limpid rain Oct 24, 2022, 8:58 AM

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As you're not using Stirpe Connect for now, keep the first option checked.
For more your curiosity, here is a guide throw Stripe Connect:
https://stripe.com/docs/connect
But for now keep that Option

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