#Flayze - generic decline
maiden timber
elder apex
Generally yes but I can look into it a bit more if you share the request ID that triggered this response.
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
calm zephyr
Generally yes but I can look into it a bit more if you share the request ID that...
pi_3LtahUI8n8kIJXjR0WTH5VOZ
The weird thing is that this person has already bought on other stripe account with this same credit card so it should work
And is not only with this person
elder apex
That is absolutely no guarantee though, a bank can change their mind
calm zephyr
No. It continues to pay other supplier since stripe, even today. With this same card. This is a very well known bank that works. I have even received payments from this same bank by other people
elder apex
That payment intent has no charges and was canceled
calm zephyr
That payment intent has no charges and was canceled
Yeah well I don't want it to be cancelled. It makes me lose money and customers. Plus the poor customer service at stripe doesn't help me at all and the bank says it's a stripe failure.
elder apex
Okay I understand that. But there is nothing in the logs of this payment intent that says why it was canceled.
Wait
No it's just too old
Nothing happened with this for 24 hours.
A user navigated to the Checkout screen, did not complete it, and it expired
calm zephyr
The guy tried to pay and he gets this error during the payment and no notification from his bank, no decline
elder apex
Are you sure that occurred on this payment intent? https://dashboard.stripe.com/logs/req_mrCBF0MQzCHkqb
calm zephyr
Are you sure that occurred on _this_ payment intent? https://dashboard.stripe.co...
Yes, man... Im sure
elder apex
Okay well I cannot find any record of a card decline associated with that Payment Intent.
calm zephyr
I got this with lot of person
Just saw logs..
From different bank, people..
req_rKO5920CoVYFjF for exemple
or
req_CsBI6ZOEqCfiDi
elder apex
Looking
calm zephyr
What does this mean?
elder apex
It is why I couldn't find it with the Payment Intent. It had nothing to do with it
calm zephyr
I've had other stripe accounts I've never had this
If u want other ID I have 😅 req_LF8KbixkM4CKMW
I would like you to help me find the solution or the request I could make to avoid this, it makes me lose a lot of payment
elder apex
I'm sorry you'll have to reach out to Support for help with this. It's not something related to the APIs (which is what we can help with here).
https://support.stripe.com/contact/email
calm zephyr
I know
Mate
But they don't help me and never understand my problem
Except that it prevents me from making many payments
They don't care about me and don't answer my questions and tell me it's a bank problem, but no
Maybe I need to do another account
elder apex
I am finding the same generic decline codes
calm zephyr
What does that mean?
elder apex
I can't speak to that. I'm focused on the APIs and not the underlying rules behind their responses. This is why I am encouraging you to reach out to Support
Flayze - generic decline
calm zephyr
Haha