pulpremicks | Stripe Developers | Page 1

coarse juniperBOT Oct 19, 2022, 2:06 PM

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lament heart Oct 19, 2022, 2:07 PM

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Hello 👋
We'd need a lot more details unfortunately. What integration do you have for subscription? i.e. do you use Stripe checkout or something else?
What error is your customer seeing?

hoary pasture Oct 19, 2022, 2:12 PM

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hi

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stripe checkout is being used

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user is getting invalid sort code by the looks of a very bad screenshot lol

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but they are sure the sort code is correct

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was wondering if it could be anything else

lament heart Oct 19, 2022, 2:16 PM

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Can you share the screenshot?

hoary pasture Oct 19, 2022, 2:17 PM

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2 secs

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lament heart Oct 19, 2022, 2:21 PM

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Ah, I'd recommend talking to our support team about this so that they can look into this
If the sort code is valid then this shouldn't really happen
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

hoary pasture Oct 19, 2022, 2:23 PM

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awesome ty

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real quikc

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in the log i get a checkout session expired even tho it shouldnt have expired, this was the same time they tried to hit subscribe

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does anyting look wrong with that ?

proud rune Oct 19, 2022, 2:43 PM

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hoary pasture awesome ty

Nothing immediately looks wrong with that Checkout Session, it should be able to do this properly. Like my colleague hanzo said, reaching out to our support team will be the best next step here

hoary pasture Oct 19, 2022, 2:45 PM

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oki ty

#pulpremicks