Scott H-elements | Stripe Developers | Page 1

undone hinge Oct 17, 2022, 9:44 PM

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Hello! Is this something you've just started seeing recently?

timid lion Oct 17, 2022, 9:44 PM

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Yep, within the last day. All of these examples, and the implementation on our main app, were totally fine

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We have done no code changes on our end, and so we tested it on the stripe.dev examples page, which is 2021 code -- same issue is there

undone hinge Oct 17, 2022, 9:45 PM

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Are you only seeing this on iphones, or across all mobile devices?

timid lion Oct 17, 2022, 9:46 PM

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So far only iPhones, we honestly don't have android devices to test on our team

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All the reports we have gotten were also iPhones if that helps

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But I honestly can't be sure it's not also an Android issue

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We have replicated this on an iPhone 14 Pro Max, and an iPhone 12 - running iOS 16.0.2 and 15.6.1 respectively

undone hinge Oct 17, 2022, 9:47 PM

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I see it happening on my computer in Safari as well - let me talk to some folks and find out more

timid lion Oct 17, 2022, 9:47 PM

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Great thank you

timid lion Oct 17, 2022, 10:16 PM

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undone hinge I see it happening on my computer in Safari as well - let me talk to some folks ...

This might sound crazy - but is elements deployed regionally? It's totally fine here in the UK... but I went on a VPN in USA, went back on the page, refreshed, issue is there

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The image above was from my US colleagues phone, but I am able to reproduce when on a US VPN now

undone hinge Oct 17, 2022, 10:21 PM

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I don't know a ton about how elements is deployed, but it is possible there's some regional difference that's causing the change - we're still looking, but we'll let you know more as soon as we have an update

timid lion Oct 17, 2022, 10:22 PM

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Awesome, thanks for your help

leaden vine Oct 18, 2022, 12:00 AM

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okay looks to be a browser change (on Safari's side) and we're pushing a fix

timid lion Oct 18, 2022, 12:04 AM

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Okay, thanks for the update. Let me know when it’s out and I’ll confirm it’s all good on our end.

leaden vine Oct 18, 2022, 12:38 AM

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@timid lion fixed is deployed if you want to confirm

timid lion Oct 18, 2022, 12:39 AM

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2 seconds checking with team

timid lion Oct 18, 2022, 1:44 AM

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Okay, team have reported back this is resolved. Thanks for the support, you all have been great!

#Scott H-elements