TY-shoppy

[sleek phoenix]

Hi there 👋 when you connected Stripe with Shoppy, did you write code to do that yourself or did you utilize a pre-built integration?

[keen monolith]

prebuilt integration

[keen monolith]

i can PM you the screenshots if that helps?

[sleek phoenix]

Thank you for that clarification, but we won't be able to provide any insight as we aren't familiar with how that integration is built or expected to work. You'll want to contact the owner/maintainer of that integration. In this case that may be Shoppy.gg, or it may be a third-party if Shoppy has a plugin/connector concept in their environment.

[keen monolith]

the integration is through stripe though - it logs you into the stripe website and you have to put in all stripe information?

it is simply being connected to shoppy

they are a free provider so i very much doubt they would bother to build their own or pay for a third party

[sleek phoenix]

It looks like Stripe is the backend service for the payment processing, but we didn't build that sites integration with us so we don't know how their integration works.

[keen monolith]

is there any integration stripe has to go into shoppy?

[sleek phoenix]

No, we usually don't build integrations. Instead we offer all the tools needed for other parties to build their own Stripe integrations so they can structure those integrations to best fit their flows.

[keen monolith]

ahh ok

i can see people have had the issue before with stripe and shoppy

from searching in the server

but no answers

how do i contact the support team?

[sleek phoenix]

I'm not sure the right path to get to Shoppy's support team, but this is the site that came up when I searched for shoppy.gg support:
https://helpdesk.shoppy.gg/

[keen monolith]

i tried this and had no response for 2 weeks 😦