#widad-wix-account
unborn zinc
Hi there 👋 what are you looking for assistance with?
@languid zealot I've created a thread for your concern, please put it here
@languid zealot this thread here
@languid zealot
unborn zinc
Yes I am
unborn zinc
Yes, what part of your integration is giving you trouble?
languid zealot
I have problem in the account provider
It’s showing that it’s active
But
When we checked with wix they said that we have may be some missing document or the account is blocked
I want to know what is the issue
The account provider that we registered is personal account , is there any problem if personal??
Please I want you to open accept payement to check the documents
And tell me where is the problem
unborn zinc
Sorry, but we can't look into account issues of that nature in this forum (it's mentioned in our #📖rules ). Our support team is the correct group to get in touch with regarding concerns about the state of your account.
https://support.stripe.com/?contact=true
Wix owns and maintains their integration with Stripe, so if you believe there is a technical problem with that integration then Wix is the correct group to work with.
widad-wix-account
unborn zinc
A link to which party?
languid zealot
I was connected with wix very easy
But you guys it’s too difficult
I already explain you the problem I have , you didn’t got me ????!
I have problem in account provider
unborn zinc
Sorry, I'm not sure what you're referring to when you say account provider.
languid zealot
It’s not active to the customer to pay
Ahaaa ok I will explain more
In payement by card we add our bank account witch is personal bank account, it’s showing that the bank account is active on , but when you go to pay by card it’s showing transaction declined
I think it’s clear now
unborn zinc
Sorry, it's not, but I'll try to ask clarifying questions to get there. So you're saying an error is encountered when a customer attempts to complete a payment on your site?
languid zealot
Yes , may be documents needed regarding the bank account to activate it for to be ready for payement
unborn zinc
Okay, and this is the site that is powered by Wix?
languid zealot
That’s why I want some one to see what happening in the same
Could you open our account and see what is missing
Or else could some one call me to explain so we can get a result
unborn zinc
No, that is something that our Support team, that I provided you a link to previously, would be able to do but is not something we can do here in this public forum.
languid zealot
So who can help
It’s a simple website only witch we done it with wix
And credit card payement by stripe
I can not understand why you can not help of give me some one to help ma
I really disappointed
unborn zinc
Sorry, but we can't look into account issues of that nature in this forum (it's ...
Our Support team, which I provided a link to in this message, is the correct group to get in contact with if you have questions about the state of your Stripe account. Here is that link again in case you missed it:
https://support.stripe.com/?contact=true
This forum is intended for helping developers who are building custom, API-based Stripe integrations with the technical questions that come up during that process.
We cannot discuss account related concerns here because we don't have a mechanism for confirming account ownership the way our support process does.