#sepa-disputes
limber whale
toxic juniper
Hi there, could you provide some example Payment Intent Ids?
toxic juniper
It looks like a normal Dispute from Customers. Are they from same customer, or a specific set of customers or any pattern?
clever sequoia
we have called our clients and they did not dispute this with their bank themselves
toxic juniper
When you say all your SEPA payments
clever sequoia
everyone single one of them since 2 days ago
toxic juniper
I would suggest getting in touch with Stripe Support as soon as possible and they will investigate
supple shell
I'm having the same issue, stripe support told me it's a problem they're having with multiple users at the moment. They're investigating
toxic juniper
@supple shell can you also share your account id? acct_xxx
supple shell
@toxic juniper acct_1AMZ8dHBfrc8Y427
currently 30 disputed payments, and lost 2384,80€...
ember girder
Hi! I'm taking over this thread.
Sorry to hear that. It looks like Stripe is aware of the issue and working to fix this.
clever sequoia
we have 500+ disputes now and growing fast ...
15k€ +
it's starting to look very very bad
supple shell
will we be refunded the dispute fees ?
gritty topaz
Hey all! We're working to identify impacted payments and merchants, and will be reaching out to those directly soon with next steps. The issue has been resolved so any SEPA payments going forward won't be affected
pliant quest
will we be refunded the dispute fees ?
That's the least they can do
We already have a lot of work to resynchronized the data between backoffice and Stripe 😓